Kacper Janiszewski Email and Phone Number

-Screening for tender related business opportunities in MePA, Intercenter, and various other regional and national PA platforms. (Albofornitori, GPA, Empulia etc.)-Preparation of tender administrative documentation. Preparation of economic offers based on sales team indications. -Verification of Technical documentation congruity with the tender instructions.-Store and retrieve tender related contracts and documents.-Request of Insurance Policies for Tenders (Provisional and definitive). -Assure that Insurance Policies premium is paid out.-Process Tender Awards by preparing the needed documents and updating CRM.-Assure that all the screened Tenders are processed within the Due Date.-Answer to contract Extensions and Integration requests.-Support Sales Team by providing knowledge about the Tender Law or redirect request to the company lawyer.-Assure that all the legal requirements for Tenders are meet, Take part in refresher courses to keep in touch with each change of the Italian Tender Law.-Coordinate work with Customer Care, Accounting, Account Payable, and Sales and Sales Application Specialist teams.-Write procedures and standardize the Tender internal processes.-Support the training for new employes.-Prepare the administrative documentation related to Orders, Supplier Questionnaires.-Collect and update all the documentation related to QIAGEN Srl entity.-Power of Attorney to sign all the Tender related documents up to a value of 150.000€

▪ Order entry in SAP for consumable materials received from Italian Customers (includingscheduled agreements, open orders)▪ Contract entry in SAP for Instrument agreements and Bioinformatics agreements based onthe related sales team quote inserted in salesforce tool.▪ Verification in salesforce and/or with sales team and tender office of the pricing onconsumable and instrument orders.▪ Price coding in SAP.▪ Managing inbound/outbound calls, emails, from/to Italian Customers and Sales Team,regarding the correction of orders received.▪ Managing inbound/outbound calls, emails, and queries from Italian Customers and SalesTeam.▪ Verification and resolution of the delivery exception reported by the carrier (UPS).▪ Processing Demo-Replacements needed due to carrier delivery errors, or requested by salesteam or tech service team.▪ Customer Master data maintenance in SAP.▪ Order invoicing and order/contracts invoice correction via Credit/Debit notes in SAP.▪ Organizing and following consumables return process.▪ Propose and implement process improvement changes.▪ Maintaining target SLA regarding queue times for customers and sale team contacts viaemail, telephone.▪ Maintaining high level of customer satisfaction and sales team satisfaction.▪ Report issues in FAX2EDI process, SAP system, salesforce tool.▪ Support AP, AR, Accounting, Service Administration, Dispatch teams requests.

▪ Keep track of all the different workload buckets and escalate in case they are outside SLA.▪ Update training/development materials, resources and trainee tools.▪ Provide support to Staff Trainer in planning and developing improvements projects forTraining and Development.▪ Propose and assist in implementing improvements to trainings, processed and tools throughappropriate channels.▪ Managing inbound calls from all the Italian Service Lines.▪ Outbound call to Italian customer or independent business owners as escalation follow-up.▪ Analysing Italian customer's account status for FTF resolution or possible escalation of theissue/query.▪ Analysing Italian Independent Business Owners status for FTF resolution or possibleescalation of the issue/query.▪ Handling Fax and Email requests from Italian customers and Independent Business Owners.▪ Handling possible legal complaints, communication from consumers’ agency, police requestsregarding customer service.▪ Troubleshooting Italian product customers’ inquiries, escalating to escalation team if needed.▪ Maintaining target SLA regarding queue times for customers and independent businessowners.▪ Maintaining high level of customer satisfaction and independent business owners’satisfaction.▪ Managing customer and independent business owners chat contacts.