- Creation and improvement of customer service processes and coordination of the customer service team (2 people)- Providing customer service via email and telephone on Allegro, HubSpot, Baselinker portals- Sales support on online channels- Active negotiation with potential customers- Product pricing- Market analysis

- Resolving customer's issues and doubts regarding the products on the second line support as an outsourcing team for a key business partner- Monitoring and analizing KPIs and Customer Support Systems- Implementing and monitoring support for Hong Kong and Japan markets

-Resolving consumer's issues regarding usage of smoke alarms and following local laws and guidelines on the European market- Working alongside local Fire Departments and Insurance companies in order to determine causes of accidents and their consequences- Maintaining the key business clients good name and reputation worldwide- Gaining the title of product specialist for First Alert and BRK products as one of three poeple in Poland

- Installation process co-ordination for card machine implementation on the UK market- Proffesional consumer service with special care regarding business client's KPIs- Monitoring customer needs on the basis of problems and doubts presented during telephone calls- Co-ordination between departments for the efficient dispatch of replacement payment terminals