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I manage a team of 18 employees, including eight customs process experts handling non-inventory goods entering Europe. I'm also responsible for the Global Exception Desk process design and on boarding worldwide, as well as the EU Regulatory Contacts Tracker process that focus on auditing interactions between Customs Authorities and Amazon representatives. I successfully on boarded a Quality process for Customs Compliance operations, and enabled new import lanes for non-inventory goods into the… Show more I manage a team of 18 employees, including eight customs process experts handling non-inventory goods entering Europe. I'm also responsible for the Global Exception Desk process design and on boarding worldwide, as well as the EU Regulatory Contacts Tracker process that focus on auditing interactions between Customs Authorities and Amazon representatives. I successfully on boarded a Quality process for Customs Compliance operations, and enabled new import lanes for non-inventory goods into the EU. Show less

Accounts Payable & Employee Expenses SupervisorManaging 34 employees + 3 Team Leaders on 2 Monday-Friday shifts:- day shift 8am-4pm,- interim shift 4pm-12am,- Creating and looking after Business Plans, KPI's, BSC's- Taking care of audit results and CAP's in AP department- Escalation point of contact- Implementing and improving process for serviced countries- Leading transition processes - Recruitment process.

- managing UK, CH, NO Import Brokerage Teams and Control Tower Team (16 employees),- daily co-operation/communication with process owners and external customers,- facilitating continuous processes improvement/development,- managing workload allocation within Teams,- monitoring and supporting Team’s performance,- motivating and coaching Team members,- daily reporting to the Management.

- coordinating road transport within Europe for one of the biggest UPS customers,- daily cooperation with external customer in subject of transportation,- daily reporting all the transportation-related issues to the client,- daily cooperation with UPS Hubs around Europe.

-Reviewing all consignments shipped through and within Europe;-Contacting UPS operations in the country;-Tracking lost shipments;-Doing the follow up for each service failure;-Organizing and implementing the contingency plan if shipment can be saved

-Multi-country brokerage clearance of goods imported to Europe, based on Customs procedures and Customs tariffs; -Supporting Dutch, French, Norwegian and Swiss brokerage teams; -Supporting TMS team which deals with classification of goods based of customs tariffs and management of shipping details for the biggest UPS’s clients. -Supporting Control Tower team which deals with monitoring and maintenance of WWEF shipments