Kacy H. Email & Phone Number

Maryland, United States

Baltimore, Maryland, United States

• Responsible for invoicing and accounts receivable activities for assigned special fundingarrangement accounts comprising of administrative services only including specific and aggregatestop-loss
• Collaborated in a cross-functional project for PBM User Acceptance Testing (UAT) to integrateupdated fees billed to self-insured accounts
• Utilize Optum StepWise Suite, Oracle Suite and Microsoft Excel to accurately apply cash receiptsto the appropriate client invoices and analyze respective balances
• Execute precise journal entries to the general ledger, ensuring financial integrity andtimely reporting.
• Regularly reviewed and updated ERISA tax forms, ensuring compliance and timelysubmission, which resulted in zero compliance issues during audits.
• Engaged in annual renewal calls and strategic discussions with assigned groups, fosteringstrong client relationships and improving client satisfaction.

Baltimore, Maryland, United States

• Developed and managed advanced Excel dashboards for hospital initiatives, significantlyenhancing data visualization and executive decision-making.
• Led training sessions for analysts and interns on quality protocols, resulting in an increasein departmental productivity and adherence to standards.
• Constructed written reports for quarterly Infection Control and Prevention meetings
• Utilized Microsoft Office to complete my projects/assignments by the appropriate deadlines
• Responsible for the aggregation, interpretation, and presentation of data to report quality andclinical outcomes.
• Created visual representations to report statistical and clinical data for quantitative analysis

Baltimore, Maryland, United States

• Achieved an 80% reduction in patient no-shows and cancellations by implementing datadrivenprocedures and workflow improvements.
• Participated in high-level leadership meetings, contributing to policy development andprocess optimization across clinical operations.
• Conducted detailed administrative tasks using EPIC Systems, streamlining operationalefficiency and improving accuracy in patient information management.
• Posted charges, payments, and adjustments to patients’ accounts. Confirmed patient informationand insurance plans and collected copays.

Columbia, Maryland, United States

• Performed administrative tasks such as scheduling patients, answering phone calls, maintaining medical records in an organized fashion, and greeting patients
• Accountable for submitting insurance claims for office visits
• Liable for prescreening optical patients, including visual field, and digital mapping
• Ensure staff and patients understood and adhered to HIPPA and OSHA standards

Towson University

-Coordinated meetings for the semester and participated in all activities/events-Conducted and maintained order of board meetings-Liaison for Student Government and other organizations

Towson University

-Responsible for advertising and promoting any organizational events/projects (i.e. event flyers)-Accountable for maintaining and updating the organization’s social media accounts

-Provide exceptional customer service to all patrons and monitor access into campus rec facilities-Enforce facility policies, provide event support and maintain event participation records-Served as liaison between Campus Rec administration and guests

Towson University

Pikesville, Maryland, United States

-Answered patient phone calls, verified insurance and assisted with prescription refill process-Supported general operations of the pharmacy including customer check-out-Maintained general structure and organization of pharmacy and patient prescriptions

Master Of Business Administration - Mba, Leadership And Management Development

Activities and Societies: National Society of Leadership and Success (NSLS)

Bachelor Of Science - Bs, Health/Health Care Administration/Management