Kacy L. Davis Sr., Mba, Msml Email and Phone Number

• Direct department operations and collaborated with internal and external personnel to ensure efficient transportation services for Saint Louis Public Schools.• Develop and monitor budget allocations, expenditures, and fund balances to optimize financial activities.• Perform personnel functions and serve as a resource to district administrators, enhancing overall department effectiveness.

Direct and manage district’s transportation operations. Ensure safe and efficient operation of transportation department. Oversee maintenance of alldistrict-owned vehicles.

Managing day to day shuttle services for youths and adults.

Manage all transportation operations for vehicles and personnel.

Lead, design, develop and implement initial and recurrent training programs for transportation personnel.Supervise driver trainers, by establishing objectives, standards, work schedules and accountability for job performance.Proactively recruit individuals to apply and train them to become School Bus DriversProvide classroom instruction and behind the wheel training of applicants and bus drivers to ensure successful completion of training and testing; recommend upgrades as necessaryProvide on-going training and performance evaluations for all Driver employeesAdminister and maintain Company random drug/alcohol testing and pre-employment drug/alcohol testing program in conjunction with corporate office.Develop and conduct regularly scheduled Driver Safety Meetings.Assume primary responsibility in responding to personal injury and vehicle accidents by on-scene investigation and preparing and submitting reports to the corporate office in accordance with Company policy.Investigate customer service complaints relative to safety issues and take appropriate corrective action.Administer and maintain Company Safe Driver Award Program.

Provide overall Customer Service Center operational leadership by directing student transportation services, driver training and vehicle maintenance programs to support the operating plan and overall business goals.Provide staff leadership by promoting and ensuring safe, efficient and effective operationsMonitor staff training requirements and ensure all employees obtain the required skills and abilities to perform their job assignments.Set performance expectations, coach and counsel all direct reports in an effort to meet operational expectations; administers employee discipline as necessary.Ensure overall compliance with Company policies and/or processes. Escalate violations of policy and procedures with General Manager and/or Corporate personnel.Oversee compliance with state and district regulationsAttend meetings with School District Representatives and represents company in professional mannerPrepares and submits required customer-related reports in a timely manner.Document and manage customer or employee complaints and review customer survey dataResponsible for knowledge of CSC contracts and accompanying operational requirements.Collect and audit employees' time sheets.Manage direct and indirect hours to ensure budget requirements are met and collects and audits employees' time sheets as needed.Examine and review the daily exception report.Approve all expenditures in accord with company guidelines.Ensure the effective utilization of vehicles.Oversee the optimization of vehicle routing

Learned the aspects of school bus logistics and transportation. Shadowed the upper management staff as they navigated through the daily operations process. Received knowledge and understanding of the business model and how to budget and forecast. Learned how analyze potential gains and losses.

Operate buses as a cover driver to complete assigned routes and also assign other drivers to cover temporary vacant routes daily due to absences.Prepare, analyze, and maintain a master list of all scheduled routes and field trips.Maintain and store all documents that relate to the routing program.Implement strategic plans to create cost efficient, timely routes as well as keep record of the current bus fleet for the service center.Assist drivers with routing directions, map or route new areas, and also make changes to routes such as student additions and removals.

Manages direct reports, systems, and projects to achieve unit goals in accordance with Company policies and practices.Prepares and analyzes unit plans and reports.Provides leadership by exhibiting influence and expertise, thus affecting the results of the operating area.Creates an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance, and maintaining open communication.Develops staff through coaching, providing performance feedback, providing effective performance assessments, and establishing performance development plans.

Manage and provide directions to a foreclosure specialists team. Ensure that unit objectives and standards are met monthly.Assign work via the company’s database systems on a monthly basis. Monitor live calls daily and provide coaching and feedback to the staff.Review various loss mitigation loans for possible retention or liquidation efforts daily. Conduct monthly performance reviews for each employee.Make recommendations for corrective actions regarding performance and policy standards.

Manage various departments in collections for loss mitigation, auto deficiency, and credit card delinquency.Provide directions to supervisors and agents with specific emphasis on resolution tactics for first and second lien mortgages, auto loans, and credit card accounts in cure or charge-off status.Communicating with clients to validate reporting for balance resolutions and also ensuring policy and procedures are implemented daily.Monitor calls, review reports, and perform file reviews throughout all portfolios to provide adequate coaching and development to supervisors and agents on areas that require improvement, and also administer corrective actions as needed.

Supervising account representatives collecting past due mortgage payments. Monitoring calls and accounts ensuring agents adhere to federal and company compliance policies. Perform file reviews to coincide with daily, weekly, and monthly reports.Delegating special projects with time restrictions included.Preparing and processing legal paperwork for evictions, repossession, and foreclosures.Train new hires, prepare payroll information, and provide recommendations for corrective actions.