Kacy Dunphy Email & Phone Number

Bentonville, Arkansas, United States

HORNE Government Services. HORNE provides the compliance, grant management, and disaster recovery solutions needed to help government agencies affect positive change.• Conducted comprehensive document analysis, encompassing contracts, invoices, purchase orders, proof of payment, payroll policies, and relevant State and Federal regulations and contracts, to prepare reimbursement requests for COVID-19-related expenses exceeding $308 million. • Prepare Request for Information (RFI) documents and provided guidance on project issues, as well as identified and addressed missing or incomplete documentation and programmatic issues.• Facilitate timely processing of reimbursement requests for public assistance by effectively communicating with Texas Department of Emergency Management liaisons.• Managed the Standard Operations Procedures (SOP) Team, supervising the creation of SOPs for diverse cost types, conducting training sessions for over 100 team members, and upholding training standards to earn Continuing Professional Education (CPE) credit.• Supervised The Horne Update Team, responsible for producing weekly training videos covering essential systems such as GMS, Grants Portal, FEMA EMMIE portal, Canopy, Pipeline, and others utilized daily by analysts.• Adjusted content creation and training methods to effectively onboard and mentor new employees, fostering a positive work environment and facilitating immediate productivity.

Texarkana, Texas, United States

* Supervised loan assistants and tellers, ensuring adherence to policies and procedures, providing training and guidance, and oversaw escalated customer issues or complex transactions. Effectively maintained customer satisfaction, operational efficiency, and regulatory compliance.* Performed annual/semi-annual formal reviews of loan assistants and tellers, assessing their performance, providing feedback, and identifying areas for improvement.* Provided relationship-building initiatives with business clients, serving as a trusted advisor and bolstering business revenue through the promotion of Loan & Deposit Products. Managed end-to-end Commercial & Mortgage loan processes, including origination, underwriting, processing, and closing, ensuring strict adherence to guidelines and regulations.* Support lenders in managing a $235 million portfolio by facilitating business and mortgage loan transactions. Investigate and interpret client-provided personal data to resolve discrepancies and promote appropriate financial products. * Collaborate closely with internal and external stakeholders to ensure the seamless completion of commercial loan and mortgage transactions. Manage all aspects of the sales process, from origination and processing to underwriting, funding, and compliance adherence.* Promote a diverse range of financial services including deposit accounts, equipment finance, insurance, trust services, online access solutions, and in-house loans through cross-selling efforts. * Recognized as Business Banking Expert with responsibility for supporting branches. Assigned to coach and mentor branch teams. Review, analyze, generate, and archive banking documents, including rent rolls, lease agreements, hazard insurance coverage, financial statements, tax returns, purchase agreements, title commitments, contracts, surveys, and appraisals.

United States

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