□Generate monthly reports and invoices for the following internal and external programs: •Medication-Assisted Treatment (MAT) for three agencies •SC Migrant Health Program •Center for Colon Cancer Research •CSC Adherence Initiative (AI) Program •CSC iSave Program •CSC Care Innovations Program •CareFirst Carolina Foundation□Compile and produce monthly statistical data for 7 pharmacies: •Number of Prescriptions •Revenue •Cost of Goods •Profits •Transfers •340B Discounts •Average Daily Operations •Prescription Counseling •Medicare Part D□Monitor and quantify pharmacy data for specific care departments: •IV Infusion •Hepatitis C •Pre-exposure prophylaxi (PrEP) •Ryan White HIV/AIDS •Medication Therapy Management (MTM)□ Create monthly PowerPoints for presentation to Executive Management Team: •Pharmacy Risk •Pharmacy Performance Improvement •Medication Therapy Management •Pharmacy Users (capture rate) □Collect, organize, and compile data from patient and staff surveys to improve quality of all pharmacies.□Collaborate with Corporate Accounts Receivable team to verify check remittance and retrieval from third party companies.□Assist Chief of Pharmacy in other clerical duties as needed.

• Prepared and allocated payroll for 35+ employees• Conducted new hire orientation• Completed and oversaw hiring of new employees• Submitted monthly long term care insurance claims• Maintained efficient billing system in Matrix• Processed accounts receivable and accounts payable• Distributed all ancillary charges to accounts• Maintained accurate and updated resident and employee files• Oversaw inventory and office supply purchases• Processed account refunds and collections• Assisted in internal and external marketing events

• Worked directly with Executive Director, Administrative Assistant, Program Director, and Resident Service Director in basic business operations• Assisted with and/or shadowed various tasks including, but not limited to: marketing, tours, admissions, care assessments, billing, payroll, events, etc.

• Served as an ambassador by connecting with Winthrop alumni, parents, and friends • Called constituents via telephone to update demographic information, build rapport, and acquire gifts to the Winthrop Fund• Raised over $11,000 for scholarships and other unrestricted dollars for the Winthrop Fund• Supervised three calling shifts per week to promote the achievement of departmental and performance goals• Assisted in recruiting, hiring, training, and managing a calling staff of up to thirty students• Upheld all employment policies, calling guidelines, and Phonathon rules• Provided appropriate and constructive feedback while monitoring and coaching to help callers reach their fullest potential in an unbiased manner• Developed creative and innovative incentives and/or motivational plans to minimize caller turnover, maximize productivity, and maintain a positive work environment