Kadecha Johnston Email & Phone Number

Baton Rouge, La

Supports the implementation, support and continuous improvement of the company’s Customer Relationship Management (CRM) system through documenting process workflows and making recommendations to impact operational efficiencies. While acting as a conduit between the business leadership and IT my team, alongside our CRM Manager, is able to provide solutions and system configuration alternatives to improves processes. I assist in developing and performing test cases for data migration to include release notes once the migrations have deployed. Continuously assist IT with creating prototypes and storyboards using Wireframes and Visio.

Accomplished and results driven individual recognized for professionalism, commitment to excellence, and demonstrated ability to communicate and work with senior management, associates, and customers. Has an excellent interpersonal skill, able to communicate and collaborate effectively with co-workers at all levels. Self-motivated and can work independently or in a team. Well versed in written and verbal skills from both business operations and client base perspectives.Aside from working with the Product Owner creating Epics, Features, and User Stories I also act as Change Manager creating the Change Request to include the Software Development Document to include scope, both Business and Function Requirements, Build Details, Test Plan, User Training, Deployment Plan, and Stakeholder Approvals. I collaborate with QA, Dev, and Configuration teams to schedule and deploy changes to Production.

Columbus, Ga

Collabortively work with Internal Operations, Marketing, and IT to deliver solutions that improve operational efficiency, process and or system controls, and the customer experience. Facilitated JAD sessions to help with developing the business process requirements. Developed communication plans, risk mitigation plans, quality plans, cost/benefit requirements, interface specifications, issues/concerns logs, use case scenarios, functional decomposition, project checklist, current and future process flows. Participated in Business Process Modeling Sessions and Six Sigma. Participated and facilitated events and forums focused on helping build team morale.

Bachelor Of Business Administration (B.B.A.), Finance, General

Bachelors of Business- Finance

Honors High School Diploma, Honors

Honors High School Diploma