Kadee Crottier Email & Phone Number

Edina, Mn

• Lead team in system setup for new products, including interviewing product managers to develop final product definition; provide requirements for setup in Apttus CPQ, two billing systems, NetCracker (circuit inventory and provisioning process), data gathering forms, and other systems• Identify continued development needs for CPQ; document requirements for data, configuration, and code updates for CPQ; prioritize projects with internal IT team and two external vendors• Assign projects and track process for CPQ team members as team lead• Develop and maintain several complex Excel workbooks using Macros and VBA for Excel

Edina, Mn

• Led initial design and development of Apttus CPQ quoting tool in Salesforce, providing a single source of pricing, availability, and definition for sales teams across the country. Tasks included:o Identifying requirements from cross-functional team to develop new quoting system in all areas, including product definition, product availability, pricing rules, workflow, contract language, and integration with existing Salesforce objects and workflowo Leading a cross-functional team to develop workflow for the quoting process, including initial quote development, Sales Engineering review, Pricing Team review, Sales Management review, and contract creationo Standardizing and documenting product definition with product managerso Communicating requirements to contractor and verifying CPQ build met those requirementso Writing and leading UAT effortso Developing and delivering on-site training to all employees using the new tool, including traveling and presenting to six markets using CPQ• Primary business-side SME for initial design and development of a customer-facing Account Center, providing customers with a single point to interact with all their CCI product portlets, report trouble, pay bills, and review current services. Tasks included:o Identifying sources of truth and other affected systems for the Account Centero Writing requirements for the Account Center as well as individual portletso Identifying SMEs across the organizationo Brainstorming system design and process solutions with consultanto Assisting in UAT testingo Identifying functionality enhancements and wrote requirements after launch

Edina, Mn

• Led relaunch of homegrown quoting tool, including: o Reviewing and updating existing product definitions with product owners o Identifying need for, documenting requirements for, and testing system development o Writing and delivering end-user training• Created Access database to audit 7 systems that provided VoIP services against CCI’s billing system to eliminate unneeded licenses and true up billing

• Served as Producer and Project Manager for recording and releasing three CDs. Responsibilities included: o Directing all recording processes, including rehearsals, music selection, copyright acquisition, mixing, cover design, pricing, and printing o Leading personnel through rehearsals and recording sessions o Scheduling both in- and out-state participants• Determined organization’s annual artistic goals and developed paths and timelines to achieve them

• Oversaw all bookkeeping, including accounts payable, accounts receivable, and reporting• Created budget reports and analysis in Excel• Researched and developed media lists of up to 250 reporters; using lists, pitched stories to reporters• Served as primary firm designer (self-taught basic design principles, InDesign and Photoshop software, and basic HTML coding language)• Provided administrative support to President, including managing calendar and task scheduling, and arranging flights, hotels, and cars for domestic travel

Minneapolis, Mn

• Developed new line of business placing mobile phone orders for a commercial customer, achieving 10-fold growth within nine monthso Increased orders from 100 to 1,000+ per month (industry leader)o Developed department from a single part-time position to 10 full-time employeeso Developed all supporting systems for business line, including recording, reporting, commissioning, and customer communication procedures• Presented to and trained external sales force, prospective clients, and end users on wireless technology products; provided device, and program troubleshooting

Mm, Vocal Performance

Ba, Music