I am an experienced System Administrator with over 10 years of proven expertise in network engineering. I possess a comprehensive background and knowledge in Windows Administration, troubleshooting hardware/software issues, and networking concepts. My strong written and verbal communication skills allow me to present complex technology to technical and non-technical audiences with ease. I continue to stay current on emerging tools, techniques, and technologies in my field, as it is crucial to remain up-to-date to provide the best possible service to my clients.I am skilled in DNS, VPN, SQL, customer support, SharePoint, Active Directory, ticket management, PowerShell, Windows Server 2016, and Microsoft 365. I also have experience in employee and project management, which I have gained through my tenure in the US Army and my current role as a Customer Support Analyst II at ZoomInfo. At ZoomInfo, I provide IT support to customers to ensure the company's network users can complete assigned tasks. Before that, I served as a System Administrator in the US Army, leading an 8-member team providing 24/7 incident resolution and network connectivity at nearly 100% uptime, ensuring optimal availability on the company network.I hold a BS in Information Technology with a focus on Cyber Security and Computer Programming from Colorado State University Global Campus, Aurora, Colorado. Additionally, I have completed Security Plus Training Basic Leader Course and have experience working with Microsoft and Apple technologies.My dedication, dependability, and hardworking nature are demonstrated by my numerous awards, including two Army Achievement Medals, four Army Good Conduct Medals, three Good Conduct Medals, and a Joint Service Meritorious Medal.
Listed skills include Leadership, Domain Name System, Windows Server, Personnel Management, and 25 others.
