Field Service Manager
CurrentHire, train, and evaluate new techniciansConduct performance review meetings, coach employees’ about work-related issues and job performance deficiencies, monitor employees work levels and review work performanceInvestigate and follow-up on customer damage claim incidentsDetermine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnelManage routing and calendar systems to ensure sufficient workforce capacity to meet customer needs while limiting excess costsConduct inbound and outbound telephone calls to ensure customer satisfaction and high quality workProvide technical troubleshooting to technicians and customersShare relevant information to technicians and team-members as appropriateInspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rulesInvestigate accidents or injuries and prepare reports of findingsRequisition materials and supplies, such as tools, equipment, or replacement partsConduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment useSupervise timely collection and delivery of accurate payroll and timesheet documentationConduct technician team meetingsComplete van inspection, maintenance, and cleaningDeliver equipment and tools to field technicians