The main purpose and function of the Desktop Support Specialist is to install, configure, maintain, and troubleshoot desktop and laptop PCs, peripherals, phones, printers, and data services.

As a Legal Instruments Examiner, I was primarily responsible for examining probate, title, and deed conveyance documents. I also researched and updated existing title status reports for both internal and external use.

The primary areas of responsibility are providing technical support and training to staff utilizing a combination of personal expertise and coordinating with third-party support providers. Also providing actionable advice to resolve support tickets. I also install hardware and software while training employees on their use. Secondary areas of responsibility include documentation, validation, installation of systems, monitor server and network health.

As a Customer Service Representative (CSR) Level 3, I was responsible for assisting customers, who were also Bankers at Wells Fargo, with issues arising during their work day. The following were the most common job tasks:• Assisting bankers with opening and closing consumer deposit account and debit cards.• Assisting bankers and branch managers with processing Lost/Stolen Transfers and creating or deleting hard holds.• Reviewing legal documentation with bankers, branch managers, and other employees including trust creation/ownership documents, Power of Attorney (POA) documents, and Payable on Death (POD) documentation.In addition to the above, I was also a Second Level Support CSR. This meant that I was also responsible for assisting other CSRs within my department in their work. This included taking over calls that were unable to be resolved by other CSRs.

This was a temporary, 30 day appointment.Primary duties included assisting the CEO, Deputy CEO, and administration with day-to-day operations of hospital. Also responsible for updating the employee orientation packet and updating the Joint Commission accreditation binder.

I was responsible for ensuring customers found the product or service they were looking for. I also sold in-store products and flooring products only found on our website. I also worked at the Services Desk helping customers with product returns as well as handling general questions.