Kelli Degraw Email & Phone Number

Saint Petersburg, Fl, Us

Remote

Continuing all client relations I had under OnCourse Learning, now with Relias, through 11/2018 acquisition.

Previously Gannett Healthcare Group• Responsible for the client satisfaction, retention and utilization of Online Educational platforms• Responsible to renewal contracts for assigned accounts (nationally)• Introduce and provide Implementation Training for new clients• Create, maintain and distribute Marketing Materials & Welcome Packages for groups: announcement flyers and instructions (new and existing clients)• Responsible for loading client users into our system• Continued training of clients or new administrators to the educational platform(s)• Help to create Best Practice or Utilization tools with all clients• Coverage to the National Customer Call Center: incoming calls for Nurse.com, ContinuingEducation.com, TodayinPT.com, TodayinOT.com, NutritionDimension.com, and CE Direct when needed• Able to help individuals with our educational website in regards to: login assistance, refunds,subscription, magazine distribution, and educational content or topics• Documented and communicates system ideas and needs for system enhancements.(previously Gannett Healthcare Group Account Services Representative - company change 12/29/2014)

Tampa/St. Petersburg, Florida Area

• Facilitate/Build new group accounts• Train and Instruct Group Administrators about the system and Administrative abilities• Maintain and Distribute Welcome Packages for groups: announcement flyers and instructions.• Assist customers to register and utilize the Pearls Review Online Nursing Education Center• Responsible for tracking day-to-day expenses, accounts receivable and payable, deposits, online transactions, and taxes (Fed., ST, UC, 1099’s)• Compile various reports for Group Administrators, Executives and CPA.• Maintain QuickBooks Accounting System• Train and Assist Sales Staff with system or account/transaction questions• Collaborate with website programmer to resolve technical questions based on customer feedback.• Daily system/website updates as required by Executives or customers• Maintain Provider information for CE Broker (FL Board of Nursing Provider Requirement): Updating CE Broker with available topic/CE’s, uploading all CE’s earned• Coordinated educational lectures including: registration, venues and travel• Documented and communicated system ideas and needs for system rebuild.

• Communicate with coordinators of the web site regarding client needs and resolve technical problems.• Compile various reports and databases from the Internet and directory research for CEO, Marketing Department, and Sales Representatives.• Support staff for Executive Assistant with various office needs: reservations, staff updates, manuals, and account payables.• Maintain office needs when the Executive Assistant is not available or not in the office.• Contact and facilitate the needs of new trial users (clients) through telephone and email• Coordinate needs for conferences / trade shows: registration, travel arrangements, shipping, marketing materials, and communications.• Provide computer troubleshooting tech support to the office

• Supported and maintained several directors’ calendars and day-to-day events.• Recorded and maintained JCAHO required minutes for department and medical staff meetings.• Communicated with Hospital Organization Executives regarding meetings with directors and staff members.• Maintained and supported Social Service needs, Structure Standards and department manuals.• Coordinated JCAHO Mock Survey• Updated job descriptions and evaluations, annually or as needed.• Combined Case Management Department Structure Standards for Bayfront - St. Anthony’s Health System.