Kadell James Email & Phone Number

Stockholm, Se

• SAP Material Master Business Key User (BKU) for Sales Organization (Customer Center)• Improvement of Material Master (MM) Data quality issues from 31% to 77% data accuracy• Established standard operating procedures for Customer Center regarding activation, creation, and maintenance of Material Master and Pricing • Liaison between Global IT support team and business end users• Material Master contact for the support of business line managers, regional operations, business process experts (BPXs), and global process experts (GPEs)• Responsible for documentation of new business processes and training Customer Center regarding updates• Routine analysis of Master Data utilizing Power Query, SQL Queries, and business knowledge to prevent business inefficiencies• Coordination of Semi-Annual Atlas Copco Pricing (APP) updates with Product Marketing Managers

Stockholm, Se

• Compressor Technique Business Key User (BKU) for Service Operation• Promote, define, and implement best practices within the Service Operational Master data processes• Department contact for the support of business line managers, regional operations, business process experts (BPXs), and global process experts (GPEs) • Liaison between Global IT support team and business end users• Perform audits of SAP master data within SAP CS module to ensure optimum quality and data integrity• Empowerment of my team of employees to keep the Equipment Quality Board above 93% accuracy through training and process improvements.• Divisional Manager for maintenance, administration, and training for Service Operations systems (COPS and Movilizer - MAM²)• Responsible for planning, supporting data validation, system testing and new employee training for the CTS Operations department on 2 to 3 yearly Acquisition Migrations projects• Conduct User Acceptance Testing (UAT) within SAP to ensure CTS Operations functions are aligned properly• Create, analyze, and distribute management reports to improve workplace efficiency

Stockholm, Se

• Prioritized and created process improvements to enhance data integrity and efficiency for Service Operations• Creation and on-going maintenance of SAP master data (SD & MM) for Compressor Technique Service (CTS) division • Liaison between global IT support team and business end users• Performed audits of SAP master data within SAP CS module to ensure optimum quality and data integrity• Increased of the MDM Hub Equipment Quality Dashboard score from 80 %to 97 % from process improvements• Business Process Expert within SAP CS module to support Material Master, Customer Master, and Equipment Master integration• Responsible for planning and supporting data validation for the CTS Operation department on 2 to 3 yearly Acquisition Migrations projects• Conducted User Acceptance Testing (UAT) within SAP to ensure CTS Operations functions are aligned properly• Created, analyzed, and distributed management reports that improved workplace efficiency via Power BI that were created from basic SQL queries and Microsoft Excel• Trained end users on SAP functions to have continued success in the CTS division

Fort Mill, South Carolina, Us

• Managed the planning, testing, and implementation of new customer EDI on-boarding projects with cross functional teams• Supervised, mentored, and coached department team members on EDI production support and daily EDI processes to develop an efficient and collaborative team • Provided integration support for SAP FICO team during migration and post go-live to updated API software• Designated as primary contact on EDI production support issues and daily task • Gathered business requirements to solve on-going ERP functional issues• Ensured team achieved department standard of at least a one-hour response turnaround to production issues • Maintained department work instructions to efficiently troubleshoot issues• Administered User Acceptance Testing (UAT) for internal map changes for projects and EDI customer on-boarding• Provided operational support for EDI integration transactions with applications (SAP SD/FI, JDE, BAAN, DPS)• Responsible for understanding EDI guidelines and processes to provide documentation to EDI team and business support teams• Worked as liaison between ERP application and mapping development teams to implement application changes and integration performance updates

Herzogenaurach, De

• Implemented the SAP SD quality assurance program for North and South America to reduce logistics operations errors• Monitored and corrected IDOCS within SAP SD to ensure shipments and deliveries were not delayed from processing• Provided functional support to Sales Operations and Material Schedulers on SAP Order Management, SD Outbound Process and SD Master Data• Tested interfaces for SAP migration and coordinated with multiple cross-functional teams• Provided maintenance of SAP SD logistics and master data tables for North and South America region• Created and maintained Key Performance Indicators (KPIs) from SAP tables for sales and logistic departments • Developed and maintained work instructions for Business Subject Matter Experts and End Users• Trained customer service, pricing, and logistics teams on SAP functions and transactions

Herzogenaurach, De

• Used the SAP SD module to process sales orders via fax, phone, email, and EDI • Reviewed and corrected EDI orders for multiple distributors • Used SAP SD system to check pricing and availability for distributors • Developed pricing quotes for distributors and outside sales team• Coordinated with plants, customers, and shipping regarding critical delivery expedites• Provided customers with accurate information on the status of orders and product information• Primary user and coordinator of distribution team’s vendor inventory management (VMI) website

East Syracuse, New York, Us

• Contacted current and potential customers to upgrade their phone, internet, and cable services• Communicated value of Bright House Networks services to customers in the Tampa Bay market• Handled phone orders and processed customer information into ACSR operating system• Offered special promotions and packages to current Bright House Customers • Executed miscellaneous projects for Sales and Marketing Team

Huntersville, Nc, Us

• Provided account management to 8 to 12 assigned accounts through daily visits• Trained Wal-Mart, Sears, and Pep Boys on tire ordering process and selling techniques• Increased Wal-Mart account sales by 25% through training and management• Presented current ordering opportunities to key retailers• Developed new business opportunities within district• Collaborated with Warehouse, Area managers, and other functional areas to better serve retail clients• Reported key contact information and findings from store visits in Customer Relations Systems

Hanover, De

• Processed and managed orders via, fax, phone, email, and electronic ordering system• Handled approximately 100 inbound customer calls daily• Provided account management for national account Wal-Mart and Sears• Checked available inventory for consumers with the use of SAP SD• Ensured best possible fill rates and shipments with use of SAP SD tables and Microsoft Excel • Shipped product to suppliers with SAP SD with the use of available inventory• Provided product information to consumers and suppliers• Researched claims to correct billing and shipping errors• Collaborated with other functional groups to achieve an effective level of customer service

Hanover, De

• Developed strategies to market Conti Car Link website to clients• Generated new users for company website in various fashions• Provide sales and administrative support for outside sales representatives• Assisted in the maintenance and editing of vendor website• Administered incentive programs for GM and Ford • Managed and developed email campaigns that were distributed to 2000 plus customers

Masters Of Business Administration, Business Administration

Bachelors Of Science, Marketing