Kadell James Email & Phone Number

Stockholm, SE

• SAP Material Master Business Key User (BKU) for Sales Organization (Customer Center)
• Improvement of Material Master (MM) Data quality issues from 31% to 77% data accuracy
• Established standard operating procedures for Customer Center regarding activation, creation, and maintenance of Material Master and Pricing
• Liaison between Global IT support team and business end users
• Material Master contact for the support of business line managers, regional operations, business process experts (BPXs), and global process experts (GPEs)
• Responsible for documentation of new business processes and training Customer Center regarding updates

Stockholm, SE

• Compressor Technique Business Key User (BKU) for Service Operation
• Promote, define, and implement best practices within the Service Operational Master data processes
• Department contact for the support of business line managers, regional operations, business process experts (BPXs), and global process experts (GPEs)
• Liaison between Global IT support team and business end users
• Perform audits of SAP master data within SAP CS module to ensure optimum quality and data integrity
• Empowerment of my team of employees to keep the Equipment Quality Board above 93% accuracy through training and process improvements.

Stockholm, SE

• Prioritized and created process improvements to enhance data integrity and efficiency for Service Operations
• Creation and on-going maintenance of SAP master data (SD & MM) for Compressor Technique Service (CTS) division
• Liaison between global IT support team and business end users
• Performed audits of SAP master data within SAP CS module to ensure optimum quality and data integrity
• Increased of the MDM Hub Equipment Quality Dashboard score from 80 %to 97 % from process improvements
• Business Process Expert within SAP CS module to support Material Master, Customer Master, and Equipment Master integration

Fort Mill, South Carolina, US

• Managed the planning, testing, and implementation of new customer EDI on-boarding projects with cross functional teams
• Supervised, mentored, and coached department team members on EDI production support and daily EDI processes to develop an efficient and collaborative team
• Provided integration support for SAP FICO team during migration and post go-live to updated API software
• Designated as primary contact on EDI production support issues and daily task
• Gathered business requirements to solve on-going ERP functional issues
• Ensured team achieved department standard of at least a one-hour response turnaround to production issues

Herzogenaurach, DE

• Implemented the SAP SD quality assurance program for North and South America to reduce logistics operations errors
• Monitored and corrected IDOCS within SAP SD to ensure shipments and deliveries were not delayed from processing
• Provided functional support to Sales Operations and Material Schedulers on SAP Order Management, SD Outbound Process and SD Master Data
• Tested interfaces for SAP migration and coordinated with multiple cross-functional teams
• Provided maintenance of SAP SD logistics and master data tables for North and South America region
• Created and maintained Key Performance Indicators (KPIs) from SAP tables for sales and logistic departments

Herzogenaurach, DE

• Used the SAP SD module to process sales orders via fax, phone, email, and EDI
• Reviewed and corrected EDI orders for multiple distributors
• Used SAP SD system to check pricing and availability for distributors
• Developed pricing quotes for distributors and outside sales team
• Coordinated with plants, customers, and shipping regarding critical delivery expedites
• Provided customers with accurate information on the status of orders and product information

East Syracuse, New York, US

• Contacted current and potential customers to upgrade their phone, internet, and cable services
• Communicated value of Bright House Networks services to customers in the Tampa Bay market
• Handled phone orders and processed customer information into ACSR operating system
• Offered special promotions and packages to current Bright House Customers
• Executed miscellaneous projects for Sales and Marketing Team

Huntersville, NC, US

• Provided account management to 8 to 12 assigned accounts through daily visits
• Trained Wal-Mart, Sears, and Pep Boys on tire ordering process and selling techniques
• Increased Wal-Mart account sales by 25% through training and management
• Presented current ordering opportunities to key retailers
• Developed new business opportunities within district
• Collaborated with Warehouse, Area managers, and other functional areas to better serve retail clients

Hanover, DE

• Processed and managed orders via, fax, phone, email, and electronic ordering system
• Handled approximately 100 inbound customer calls daily
• Provided account management for national account Wal-Mart and Sears
• Checked available inventory for consumers with the use of SAP SD
• Ensured best possible fill rates and shipments with use of SAP SD tables and Microsoft Excel
• Shipped product to suppliers with SAP SD with the use of available inventory

Hanover, DE

• Developed strategies to market Conti Car Link website to clients
• Generated new users for company website in various fashions
• Provide sales and administrative support for outside sales representatives
• Assisted in the maintenance and editing of vendor website
• Administered incentive programs for GM and Ford
• Managed and developed email campaigns that were distributed to 2000 plus customers

Masters Of Business Administration, Business Administration

Bachelors Of Science, Marketing