Kade M. Email & Phone Number

Vista, CA, US

San Marcos, California, United States

San Marcos, California, United States

• Providing tier I and II first-line support for city employees, addressing hardware, software, and networking issues for a 400+ user hybrid environment across 14 sites around the city.
• Participating and collaborating with multiple departments in user onboarding, orientation, and training. Creating and documenting resolutions, updates, and information for users.
• Managing time-based ticket priority levels and resolving tickets within expected timeframes in ServiceDesk and utilizing the asset database to record, tag, and track IT assets within the environment.
• Leveraging PowerShell and Python to develop custom tools to proactively address and resolve both common and complex issues and processes.
• Researching and developing custom solutions with Microsoft's Azure and Power Platform to increase productivity and provide tools for multiple departments.
• Maintaining a hybrid environment, utilizing Active Directory and Microsoft Entra to create, manage, and maintain user accounts as well as providing support and administration with Microsoft 365.

Vista, California, United States

• Delivered 200-300+ customer packages per day to a variety of locations across North San Diego County.
• Performed necessary pre and post-trip inspections, recording defects and malfunctions with company vehicles.
• Cleaned vehicle daily to maintain a professional appearance.
• Followed customer’s specific delivery instructions to ensure packages were delivered on time and safely.

United States

• Worked independently for a variety of delivery applications.
• Delivered customer orders to homes and places of business within established time frames.
• Served customers in a prompt, courteous, and friendly manner.
• Resolved customer complaints and adjusted orders while maintaining a 98% customer satisfaction rate across all applications.

• Worked as a Holiday Inventory / Merchandising Keyholder for two holiday seasons - expected to open or close store as needed and fill in as Supervisor incase of absences.
• Conducted monthly one-on-one check-ins with employees in my department. Went over employee performance and created development and coaching plans to assist peers in learning new skills and promote advancement within.
• Picked and staged products for online order fulfillment, coordinated and packaged merchandise accordingly.
• Maintained and organized warehouses and worked with the inventory and merchandising teams to design the warehouse layout to ensure maximum space efficiency.
• Led and organized a truck team 2-5 times a week moving, stocking, and organizing anywhere from 500-7000 individual products per truck.
• Worked with the merchandising team and company’s project team to install and maintain product displays throughout the store.

• Cared for up to 60+ horses at a time - included individual feeding, handling, and medical plans for every horse.
• Learned to operate agricultural equipment.
• Collaborated with ranch owners and led multiple ranch hands to complete different tasks around the ranch.
• Built / maintained / repaired fences to keep horses enclosed.