Kadhir Balaji V S Email & Phone Number

Toronto, ON, CA

New York, United States

• Resolved and provided IT support for a startup airline with 250+ employees, including pilots, flight attendants, and operational staff.
• Developed and documented IT processes, standards, and checklists using Microsoft Visio for graphical illustration, accelerating onboarding and improving operational efficiency by helping users better understand the.
• Managed multi-cloud environments (Azure, AWS) efficiently, reducing Azure costs by 20% through resource optimization.
• Automated user onboarding in Azure Active Directory via Power Automate, integrating Bamboo HR for seamless workflows.
• Managed and delivered aviation metrics dashboards in Power BI, providing actionable insights for over 10 departments and driving data-driven decisions.
• Built and managed an IT support and asset management system by integrating SharePoint, Power Automate, and Power BI, which significantly improved support response times and streamlined operations.

Toronto, Ontario, Canada

• Responsibilities at Seneca Polytechnic:
• Provided technical guidance and support to 500+ college professors and other users, addressing classroom IT devices-related issues and ensuring smooth operation across the institution.
• Worked with a team to resolve 500+ emergency IT issues every week, with a response time of less than 5 minutes for each issue, delivering comprehensive technical support to staff and students.
• Worked with a team of 25 employees to deploy 800+ Dell AIO workstations across the campus in 2 weeks, installing and configuring various software applications and services to support the organization’s needs.
• Proactively monitored IT and AV systems, identifying and escalating issues to the AV team, aiding in a 99% resolution rate within the first 24 hours and ensuring minimal disruption to academic activities.
• Offered flexible in-class support, addressing technical issues promptly to aid professors and students in over 450 classrooms each semester at the largest Seneca campus.