Kadhir Balaji V S Email & Phone Number

Toronto, On, Ca

New York, United States

• Resolved and provided IT support for a startup airline with 250+ employees, including pilots, flight attendants, and operational staff.• Developed and documented IT processes, standards, and checklists using Microsoft Visio for graphical illustration, accelerating onboarding and improving operational efficiency by helping users better understand the process.• Managed multi-cloud environments (Azure, AWS) efficiently, reducing Azure costs by 20% through resource optimization.• Automated user onboarding in Azure Active Directory via Power Automate, integrating Bamboo HR for seamless workflows.• Managed and delivered aviation metrics dashboards in Power BI, providing actionable insights for over 10 departments and driving data-driven decisions.• Built and managed an IT support and asset management system by integrating SharePoint, Power Automate, and Power BI, which significantly improved support response times and streamlined operations.• Integrated AI tools, including Copilot Studio, into the company knowledge base, enhancing documentation and support processes.• Managed mobile device management (MDM) systems, including Pilots' Electronic Flight Bags (EFBs) on Intune, Apple Business Manager, JAMF, and Windows devices. Tailored iPad and Windows profiles in Intune to ensure seamless device management and compliance with aviation and operational standards.• Automated critical IT tasks using PowerShell, including the efficient purging of phishing emails, significantly reducing manual effort and improving operational accuracy.• Developed customized templates and led a phishing simulation program in Microsoft Defender, driving awareness initiatives that successfully reduced phishing compromises by 30% over several months.• Managed cloud infrastructure for the airline, including Microsoft 365, Adobe, ClickUp, and Azure, ensuring 99.9% uptime for critical services and maintaining seamless operations.

Toronto, Ontario, Canada

Responsibilities at Seneca Polytechnic:• Provided technical guidance and support to 500+ college professors and other users, addressing classroom IT devices-related issues and ensuring smooth operation across the institution.• Worked with a team to resolve 500+ emergency IT issues every week, with a response time of less than 5 minutes for each issue, delivering comprehensive technical support to staff and students.• Worked with a team of 25 employees to deploy 800+ Dell AIO workstations across the campus in 2 weeks, installing and configuring various software applications and services to support the organization’s needs.• Proactively monitored IT and AV systems, identifying and escalating issues to the AV team, aiding in a 99% resolution rate within the first 24 hours and ensuring minimal disruption to academic activities.• Offered flexible in-class support, addressing technical issues promptly to aid professors and students in over 450 classrooms each semester at the largest Seneca campus.• Collaborated with a team to re-image 2500+ workstations to maintain optimal performance, ensure security, and keep software up to date.• Utilized Talem3 to record and manage asset status, ensuring accurate tracking and inventory control for 5000+ devices.• Used Power Apps to efficiently document the working status of classroom IT assets, automating large-scale documentation and improving reporting accuracy.