Kadi Conklin Email & Phone Number

Building and testing pharmacy benefit plans. Perform systems testing, quality assurance, and troubleshooting to ensure that all claims adjudicate correctly. Conduct root cause analysis and impact analysis for proactively identified issues and client inquiries. Tailor reporting tools and processes to generate workflow efficiencies.

Austin, Texas, United States

Led end-to-end processes for client data infrastructure development, integration, extraction, analysis, and reporting automation. Constructed data models and data scaffolding incorporating information from disparate sources and formats within a SQL data warehouse environment. Conducted requirements gathering and development for complex ad-hoc and self-service PowerBI reporting solutions. Partnered with the lead database architect in the enterprise-wide SQL data warehouse overhaul and several data transformation initiatives.Proactively tested, monitored, and continuously improved the effectiveness of client data analytics infrastructure and methodologies with an emphasis on data quality, scalability, mobility, and performance tuning. Spearheaded the development, implementation, and change management processes for new data governance policies and procedures across the business.

Austin, Tx

Led day-to-day healthcare clinic operations, including external vendor management, procurement, revenue cycle, patient experience, staffing, budgeting, and compliance.Developed and operationalized action plans driving improvements in patient experience, profitability, staff retention, and revenue cycle management. Planned, communicated, and implemented changes required to remain in compliance with updated regulations and policies.Tracked market share capture to assess our clinics’ strategic positioning within the market. Used dashboards and ad-hoc reports to pinpoint clinical, administrative, and patient experience issues.

Round Rock, Texas, United States

Project managed complex IT & operational Lean/Six Sigma process improvement projects. Used Visio to identify opportunities for efficiency enhancements and process simplification.Ambulatory strategy and service line planning, considering market trends, community need, competitive landscapes, existing infrastructure, and anticipated return on investment.Conducted financial and market analysis for strategic planning teams, including capacity analysis and utilization forecasting. Developed analytical tools and reports and made data-driven recommendations for ambulatory strategy and service line planning.

Richmond, Virginia Area

- Data cleaning, validation, and analytics for Agile project management teams. Conducted in-depth analysis of data inaccuracies, identifying patterns to pinpoint root causes of discrepancies and diagnose issues within the data pipeline.- Supported the full project life cycle for system-wide Lean/Six Sigma clinical transformation initiatives (including Enhanced Recovery After Surgery, length of stay reduction, opioid use reduction, and mortality reduction) and implementation of MIPS, Global Billing, and Value-Based Care payment models.- Oversaw data migration, change management, training, and process standardization for a departmental transition from on-prem data storage to a cloud-based solution. Authored and implemented departmental policies and procedures governing the documentation and storage of project files and resources designed to ensure uniformity and mitigate risks during project transitions.

Project managed multiple concurrent implementations, closely monitoring resource allocation and project milestones to ensure timely project delivery under budget. Managed client relationships and expectations, including communicating timeline and policy changes.Acted as the primary liaison for handling client concerns, meeting clinical operations demands, fulfilling communication requirements, and facilitating system integration.Assigned medical documentation resources according to scheduling preferences, budgetary constraints, client need, employee goals, cross-training opportunities, and personality fit.

Served as the main point of contact for service users. Prevented client churn by proactively resolving issues and finding opportunities for service enhancement.Quality assurance for medical documentation and billing data to ensure accuracy, appropriate reimbursement, compliance with industry standards, and adherence to regulatory requirements. Created a comprehensive training program and suite of training materials to prepare medical scribes and transcriptionists for placement. Responsible for the full performance management cycle, including performance appraisals and check-ins, motivational coaching, performance improvement planning, goal-setting, and performance-based salary adjustments.

Virtual

- Led workflow optimization initiatives during and following EHR conversions. Established and documented business continuity plans for EHR downtime. - Medical documentation, billing, and coding services within a variety of medical specialties, care delivery environments, and electronic medical records systems.

Richmond, Virginia Area

Individual and group tutoring within a student-led, Socratic learning framework. Leveraged multimodal learning strategies to maximize content retention.

- Collected field data on endangered birds and amphibians, including red-headed woodpeckers, prothonotary warblers, and tree frogs.- Organized, managed, cleaned, and reported upon large, complex data sets. Ran statistical analyses to draw meaningful conclusions and make recommendations for habitat protection.- DNA sample inventory and database management.

West Point, Va

- Research assistance and physician briefings for atypical clinical cases.- Clinical documentation auditing and improvement, preparing the practice for optimized reimbursement following a transition into value-based reimbursement models.

Williamsburg, Virginia, United States

- Led and supported classroom instruction for elementary music education.- Developed and implemented a private instruction component to piano classes; individually taught and mentored students to best suit their unique learning needs.- Maintained order in classrooms and kept detailed records on student attendance and progress.

Master'S Degree, Health/Health Care Administration/Management

Bachelor Of Science - Bs, Biology, General