Kamal Adiab Email & Phone Number

Guelph, Ontario

Waterloo, Ontario, Canada

Promoted into this position to support customer service representatives by handling consult calls and escalations. Promoted to Provisional Supervisor in order to provide direction to customer service representatives in the absence of a supervisor. Reviewed associate interactions by listening to calls and providing feedback for coaching. Successfully met metrics for consults and escalations.

Waterloo, Ontario, Canada

Brought onto this multinational services company to assist in customer support in the banking sector and support for new employee training. Singled out for high-quality work while delivering outstanding customer satisfaction levels.

Al-Khobar, Saudi Arabia

Brought onto a test and measurement equipment importing & trading firm to assist in business development in the biotechnology sector and support for building new division of the business. Conducted market research in the genetic testing sector required to set up the new division.- Provided communication support for the Executive Manager with vendor in Europe and reported key findings such as investment & training requirements and office space costs.- Prepared summary reports on competitor pricing, profit margins, and costs of shipping & handling of final product.- Provided support and attended 2 key industry events.

Ottawa, Canada Area

Brought onto this multinational agrochemical company to prepare complex survey summaries and work effectively with ministerial needs and inquiries. Developed reports and presentations to deal with regulatory problems including government phase out of neonicotinoid products. - Prepared survey summaries for company and ministerial review, and reported key findings and regulatory analysis for stakeholder and internal management. - Attended and participated in key industry event, Crop Life Canada - Dialogue Conference 2017- Completed comprehensive project management basics course at the University of Ottawa- Conducted research on MRL submissions on active ingredients approved in Canada, US, EU, China, Japan and Codex.

Nova Scotia, Canada

Promoted by this high-scale telecommunication company to ensure client/customer goals are met by analyzing work volume variances to forecast and re-forecast as necessary to adjust staffing levels. Provided support to Manager and Scheduler in order to meet company deadlines. - Monitored call routing and flow real time while coordinating all offline activities (training, meeting, coaching etc.)- Conducted real-time analysis of all metrics for multiple Lines of Business - Forecast Variances, Service level targets, AHT target variances, Occupancy targets, Staffing requirements, etc.

Nova Scotia, Canada

Brought onto this high-scale telecommunication company to manage complex billing statements and work effectively with client needs and inquiries. Developed streamlined solutions and procedures to deal with client problems including re-organizing accounts and relevant, detailed information in an effective and accessible manner. - Harnessed strong communication and analytical skills to determine most effective resolutions in a risky environment where clients were often frustrated with their bills and/or service. - Provided strong intelligence to clients on company services and promotions best suited to their needs.

Halifax, Nova Scotia

Hired by one of Canada’s largest financial services organisations to help clients find insurance solutions that meet their needs and take a lead in building the company’s sales. My work offers a great deal of variety and complexity because every client is unique. Key tasks include : - Listen to clients, understand their needs and provide them with ample information on home and auto insurance solutions, enabling them to make well-informed decisions.- Explain product features and enhancements and recommend the right coverage- Present clients with alternatives that include new and/or improved insurance coverage based on their current needs.- Develop business opportunities that are in line with the company's growth expectations- Communicate clearly and effectively with clients.- Work closely with other team members as part of a cohesive group.- Use technology as a means to ensure personal growth and productivityLicensed in all Atlantic Provinces

Toronto, Ontario

Hired by this start-up biopharmaceutical Contract Manufacturing and R&D organisation to provide business development market research and business intelligence reports and support for sales and marketing in a complex environment.Key Tasks:- Provided training support for the Director of Marketing informally and weekly on Microsoft Dynamics CRM (taught shortcuts, processes and basic and customized CRM operations for Therapure’s sales cycle). - Provided logistical support and set up opportunities for 20+ biotechnology/pharmaceutical congresses.- Attended and participated in 4 key industry events (Tech Transfer North America 2011, OCE Discovery 2011, Bio International Convention 2011 and Bio Process International 2011).- Participated in 2 key educational programs (Biopharm Mini-MBA in Toronto, Ontario and BioProcess International Seminars 2011 in Long Beach, California).- Prepared monthly revenue forecasts for sales and operations review, and reported weekly and quarterly business development metrics for investors and internal executives. - Provided market research on a project basis and managed the marketing budget in support of the Director of Marketing.

Waterloo, Ontario

Brought on board to this company that supplied popular accessories to Telco and other distributors. Produced pristine financial reports in Excel to provide accurate detail of sales, forecasting and marketing figures. Designed sales presentations from slide desk visuals to display coordination. Solidified business development through solid correspondence partnerships with myriad companies; managed and hosted meeting with RIM engineers and potential partners.Key Tasks:- Created templates and spreadsheet utilizing Microsoft projects to track and manage project data. - Designs full sales presentations for representatives from slide desk visuals to content and display coordination.- Served as the company representative at national tradeshow presentations.- Communicating with Telco and distributor partners, coordinates blackberry presentations, product samples, marketing materials, and displays booths;- Conducting product demonstrations, presentations and collected feedback from the clients. - Supplemented Blackberry’s most advanced wireless technology release by spearheading the premier presentation

Toronto, Ontario

Hired by this security & surveillance product company to provide online research, sales and marketing support.Key tasks include:- Utilized Microsoft and Google Analytics to prepare spreadsheets to analyze and evaluate online traffic and customer data.- Liaised and built business relationships with consulting firms requiring marketing support.- Launched a unique online chat application to improve customer service and oversaw project logistics.

Graduate Certificate, Regulatory Affairs

Activities and Societies: Program Representative

Masters Of Business Administration Co-Op

Activities and Societies: SIFE Laurier - Students in Free Enterprise

Bachelors Of Science, Biochemistry (Biotechnology Specialization)

Activities and Societies: Active Member of Chemistry Club 2005 - 2008Obtained a degree in Biochemistry and Biotechnology Specialization.