Kamal Adiab Email & Phone Number

Guelph, Ontario

Waterloo, Ontario, Canada

Promoted into this position to support customer service representatives by handling consult calls and escalations. Promoted to Provisional Supervisor in order to provide direction to customer service representatives in the absence of a supervisor. Reviewed associate interactions by listening to calls and providing feedback for coaching. Successfully met.

Waterloo, Ontario, Canada

Brought onto this multinational services company to assist in customer support in the banking sector and support for new employee training. Singled out for high-quality work while delivering outstanding customer satisfaction levels.

Al-Khobar, Saudi Arabia

Brought onto a test and measurement equipment importing & trading firm to assist in business development in the biotechnology sector and support for building new division of the business. Conducted market research in the genetic testing sector required to set up the new division.- Provided communication support for the Executive Manager with vendor in.

Ottawa, Canada Area

Brought onto this multinational agrochemical company to prepare complex survey summaries and work effectively with ministerial needs and inquiries. Developed reports and presentations to deal with regulatory problems including government phase out of neonicotinoid products. - Prepared survey summaries for company and ministerial review, and reported key.

Nova Scotia, Canada

Promoted by this high-scale telecommunication company to ensure client/customer goals are met by analyzing work volume variances to forecast and re-forecast as necessary to adjust staffing levels. Provided support to Manager and Scheduler in order to meet company deadlines. - Monitored call routing and flow real time while coordinating all offline.

Nova Scotia, Canada

Brought onto this high-scale telecommunication company to manage complex billing statements and work effectively with client needs and inquiries. Developed streamlined solutions and procedures to deal with client problems including re-organizing accounts and relevant, detailed information in an effective and accessible manner. - Harnessed strong.

Halifax, Nova Scotia

Hired by one of Canada’s largest financial services organisations to help clients find insurance solutions that meet their needs and take a lead in building the company’s sales. My work offers a great deal of variety and complexity because every client is unique. Key tasks include: - Listen to clients, understand their needs and provide them with ample.

Toronto, Ontario

Hired by this start-up biopharmaceutical Contract Manufacturing and R&D organisation to provide business development market research and business intelligence reports and support for sales and marketing in a complex environment.Key Tasks:- Provided training support for the Director of Marketing informally and weekly on Microsoft Dynamics CRM (taught.

Waterloo, Ontario

Brought on board to this company that supplied popular accessories to Telco and other distributors. Produced pristine financial reports in Excel to provide accurate detail of sales, forecasting and marketing figures. Designed sales presentations from slide desk visuals to display coordination. Solidified business development through solid correspondence.

Toronto, Ontario

Hired by this security & surveillance product company to provide online research, sales and marketing support.Key tasks include:- Utilized Microsoft and Google Analytics to prepare spreadsheets to analyze and evaluate online traffic and customer data.- Liaised and built business relationships with consulting firms requiring marketing support.- Launched a.

Graduate Certificate, Regulatory Affairs

Activities and Societies: Program Representative

Masters Of Business Administration Co-Op

Activities and Societies: SIFE Laurier - Students in Free Enterprise

Bachelors Of Science, Biochemistry (Biotechnology Specialization)

Activities and Societies: Active Member of Chemistry Club 2005 - 2008Obtained a degree in Biochemistry and Biotechnology Specialization.