Kadijah Smith Email & Phone Number

Lead and develop a team of 16 Care Center Specialists to meet contact center objectives. Enabling the Customer Care Center (CCC) to act as an extension of the agents' offices to provide a variety of policy sales and services to customers 24/7.Responsible for the first-line supervision of employees, including coaching development, performance management, and administration activities of assigned direct reports.

Temporary Work Assignment: Assist team members across the enterprise with understanding modernization processes and resources to ensure customer’s needs are resolved efficiently and accurately during policy transition from legacy.

Temporary Work Assignment for 6 months to a year. As a subject matter expert, supported the Enterprise by cultivating new and tenured employees for guided training and professional development.•Presented and trained new hires on multi-line product knowledge, compliance and regulation, delivery remarkable customer service and call handling.

Dunwoody, Georgia, United States

Licensed Property and Casualty professional with the ability to operate in a fast-past and independent environment. Collaborating with clients and agents to endorse policy changes, amend coverage, cancel and/or rewrite policies across multiple territories in the US.
Navigate complex internal systems to provide high-quality customer service. Assisting clients and understanding complex language and insurance rhetoric while observing multi-jurisdiction regulations.
Consistently… Show more Licensed Property and Casualty professional with the ability to operate in a fast-past and independent environment. Collaborating with clients and agents to endorse policy changes, amend coverage, cancel and/or rewrite policies across multiple territories in the US.
Navigate complex internal systems to provide high-quality customer service. Assisting clients and understanding complex language and insurance rhetoric while observing multi-jurisdiction regulations.
Consistently exceed multiple key performance indexes that impact overall profitability and team efficiency. Achieving 75% - 90% monthly hit ratio while maintaining high submission flow over 12 months. In addition, staying above 95% above productivity measures implemented by State Farm. Show less

Lithonia, Georgia, United States

Engaging new corporate customers to grow sales and increase business-to-business customer engagement.Creating custom logos, banners, flyers, and other marketing materials with Adobe Photoshop, Microsoft Publisher, and Excel.Training clients and new hires on how to utilize different technologies similar to those in a corporate space.

Carrollton, Georgia, United States

Actively creating content for the University of West Georgia to attract potential students and donors. Collaborated with students and professional marketers to tailor student stories for publications and marketing material.Working closely with the admissions department daily to create recruitment flyers, attending school fairs with admissions representatives to incite on-campus life, student/work-life balance, etc.