At WoodyBuddy, we passionately craft personalized wooden pieces that capture unique stories and cherished memories. From iconic landmarks of various cities beautifully etched on wood to bringing one's favorite photos to life on wooden canvases, every creation is a testament to our dedication to artistry and detail.My responsibilities include:Design & Creativity: Handcrafting and designing each piece, ensuring every creation resonates with our customers' vision and emotions.Sustainable Practices: Prioritizing eco-friendliness by utilizing FSC-certified woods and sustainable materials in all our creations.Customer Relations: Engaging with clients globally, ensuring their design requests are met and guaranteeing satisfaction.Business Management: Overseeing every aspect of the business, from design conception to product delivery, and ensuring timely and top-tier service.Under my leadership, we've proudly achieved an outstanding reputation, particularly evident in our over 1000 orders on Etsy with an average item review of 5 stars.

Full responsibility of customer centric outsourced call center solutions such as outboundsales campaigns, temporary campaigns, per-minute campaigns, inbounds technicalsupport, rsvps, data collection & verification and social projects support. Such as;Cambridge English Outbound CallsArmaggan Outbound CallsOutwork PR Outbound CallsAkkuyu Nukleer outbound CallsStreetbeesEricsson IT Turkey , data collection and field projects

The full responsibility of CRM solutions for D-SHOPPING TV,Managing a CRM team of 2 supervisors, 4 team leaders,+50 call center agentsResponsible for dshopping.com.tr website and Social Media Customer RelationsLeading the relations between other departments such as Marketing Team, Logistics, Law departmentPrepared managerial reports for Call Center &Social MediaTV sales campaigns, Airtime campaigns, per-minute campaigns, Retention, RSVPs, datacollection & verification and social projects support.In charge of growing account revenue and developing servicesAnalyzing The Existing Campaigns and Rising The Efficiency Corporate Communications for Outsourcing CRM ProjectsControl and monitoring on budget expenditure for both each operation Managing theclient relations at senior-level contacts

The full responsibility of customer-centric outsourced call center solutions such as outbound sales campaigns, temporary campaigns, per-minute campaigns, inbounds technical support, RSVPs, retention , data collection & verification, and social projects support.Such as;Wilo Turkey Contact Center Project (Inbound & Outbound)Ferroli Turkey Contact Center Project (Inbound & Outbound)Nintendo Turkey Inbound ProjectMitsibushi - Temsa Outbound Projectwww.ciceksepeti.com (extra support team)Xerox Outbound ProjectGuvenok Logistics Inbound ProjectRenault Turkey Outbound ProjectMutlu Dergi Grubu Outbound ProjectDeagostini Turkey Inbound ProjectThomas Industrial Media Outbound ProjectDigiturk Telemarketing ProjectSaydam Pr Outbound ProjectsCohn & Wolfe Turkey Outbound ProjectsOutwork Media & Event Outbound ProjectsMedyaevi Outbound & Mailing Projects

Full responsibility of call center portfolioCoaching and leading the representatives teamIn charge of growing account revenue and developing servicesControl and monitoring on budget expenditure for both each operation Managing the client relations at senior-level contacts

Full responsibility for growing new Turkish call center projectsCoaching and leading Turkish operational managementDeveloping services for Turkish projects

• New development deals• Process Management• Customer Services• Call Center Outbound Project (4441235)• Interviewed people for various positions• Orientation programmes for new employees• Reporting Activities• Soft Skills Employee Trainings

• Customer Services• Atm Monitoring• Telemarketing• Sales Coaching• Shift Planning• Performance Evaluation • Performance Meetings• Controlling of the System Background• Agent Monitoring• Team Coaching • Agent Recruitment Process• Agent Training Activities• Supporting Branch & Personal Financial Services• Risk Analysis For Calls• Retention Team• Customer Services in English• International Visa Transactions (Emergency Cash, ...)• Reporting Activities