Kadye Williams Email & Phone Number

Wokingham, England, United Kingdom

Responsibilities include:• Warmly welcoming customers at the reception desk.• Helping customers with their queries, for example, arriving them for their appointment, booking appointments, answering their queries with the best if my knowledge and if I am unsure, I will find out for them.• Administration, including writing invoices using excel. • Returning items like contact lenses or spectacle frames for credit or exchange. • Scanning records onto the customer’s file.• Cashing up at the end of the day

Wokingham, England, United Kingdom

Responsibilities included:• Answering telephones and assisting customers with their queries• Organising the clinics for the next day ensuring the correct paperwork and information is correct and present.• Sorting the mail which would include referral letters and/or discharge letters and actioning what was require – re booking a follow up appointment.• Scanning – scanning all important documents onto each individual’s record.

Wokingham, England, United Kingdom

Responsibilities include:• Working on reception at a very busy pace. Includes;o Meeting patients at gate with a friendly professional manner and arriving them on booking system and advising where to go.o Putting together sample specimen pots with correct paperwork for each individual patient.o Answering any queries.• Helping patients with empathy and etiquette.• Answering telephones to book patient appointments, answer queries, and more.

Responsibilities include:Managing our team alongside my store manager and store director. Running the clinic, having to be organised and very aware what is going on with the time patients and trying to reduce waiting times.Helping a patient choose spectacles – that is very personal, you have to be patient and focused to meet their needs.Working on reception, this includes answering phones with an excellent phone manner, booking appointments and solving any queries.Dispensing at the computer and making sure everything is correct on the system before processing onto the till.Excellent knowledge in all fields of Specsavers from PR to the health of your eyes. I have been on six courses within the company to learn and evolve my knowledge

Temporary Administration Work.Sent letters to clientsCalled and received called to/from clients Booked in installation of insulation or Boiler replacement.Wrote invoices for equipment the installers had usedRegistered the warranty of new boilers

Temporary Court ClerkOrganised and logged each case from paper onto the computer.Wrote and sent letters to the defendants to advise them of court dates Set up the court rooms ready for a tribunalSat in as a witness on some tribunals