Anthony Egwu Email & Phone Number

I am a seasoned IT support professional with 8+ years of troubleshooting, technical issue resolution and customer service experience. Recognized for demonstrating a natural aptitude for problem solving, as well as for clearly communicating highly technical information, I have a verifiable history of contributing directly to company excellence and IT functionality throughout my career. Professional focal points include customer support, problem solving, time management, troubleshooting, ticketing process efficiencies, hardware & software setup, direct resolution and escalation, spam solutions, user administration, operating systems support, and team leadership. Delivering superior administration on the latter areas of expertise requires utilization of effective communication and interpersonal skills, systems analysis, account management and resource management to support efficiency and high-quality IT service. Currently, I am the Technical Services Engineer with The 20 Group. Under my employment, I handle a range of technical operations and user support by deploying exemplary technical, networking, communications and customer service skills. I resolve new and existing IT-related support tickets, troubleshoot a variety of software and hardware, create and administer user accounts, resolve spam issues and establish user tools such as RDS/remote sessions, VPN access and new email addresses. In addition, I liaise with senior leadership and IT security teams to ensure the company’s technological support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, technical and customer service expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect.

Listed skills include Windows, Customer Satisfaction, Cisco Certified Entry Networking Technician, Networking, and 9 others.

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  University Of North Texas

  Biology, General