I am a Territory manager with over five years of experience in the health care industry, specializing in value based care and customer success. My mission is to improve the quality of life and well-being of patients with complex and chronic conditions, by supporting the adoption of the Landmark Health program, a risk-based care model that provides comprehensive and coordinated care at home.In my current role at Landmark Health, I leverage my skills in Customer Relation's management, Outreach, and time management to identify strategic partners within Primary Care Clinics, Skilled Nursing Facilities, and other community resources. I also assist as a preceptor for the WI and MN markets, where I train and mentor new hires on the Salesforce system and the Outreach and Engagement process. Additionally, I manage reports under leadership to interpret data and identify areas of growth and improvement. Previously, I was a Telephonic Engagement Specialist at Landmark Health, where I was promoted for my excellent customer service, communication skills and ability to analyze data and apply best practices swiftly. I also have experience as a Customer Experience Manager at BrightStar Care, where I oversaw the daily operations and client satisfaction of the home care agency.
