Archival Management Specialist at Friends of Washoe, responsible for cataloging and organizing an extensive photo database dating back to the 1970s. Implemented highly efficient systems, accurately labeled thousands of photographs, and developed user-friendly interfaces to streamline access and enhance research efficiency for the organization's historical records.

Instructional Specialist in non-invasive data collection techniques for captive chimpanzee behavioral observation studies. Trained apprentices and students on best practices for data collection, ensuring minimal disturbance to animals. Analyzed data and created insightful reports to facilitate primate behavior research. Presented findings at regional conferences through engaging presentations and visually compelling posters.

Supported faculty as a Research and Teaching Assistant, contributing to grading, research projects, data collection, and literature gathering. Presented research findings at regional conferences, actively participated in projects, and maintained organization. Mentored students and led lab sessions in Anthropology courses.

Experienced chimpanzee caregiver ensuring physical and emotional well-being through attentive husbandry practices. Led intern team in sanctuary care, prioritizing safety and well-being. Proficient in daily care tasks, enclosure transfers, and compliance with USDA standards. Mentored and trained college students in proper chimpanzee husbandry and safety.

Served as a Customer Service Specialist, adeptly managing catalog order entry, West Advantage, returns, and problem resolution for catalog and online orders. Ensured high customer satisfaction through prompt and effective resolution of inquiries. Demonstrated exceptional attention to detail and accuracy, minimizing errors and maximizing efficiency. Maintained a strong knowledge of company policies and collaborated with cross-functional teams to address complex customer issues. Received recognition in Sail magazine for providing outstanding customer service and delivering personalized solutions.

Customer-focused professional who delivered prompt and courteous assistance to customers and stores on a daily basis. Managed the bi-weekly mailing of correspondence to over 300 retail locations, ensuring timely and accurate delivery. Administered various organizational tasks, including document filing, data entry, and systematic record maintenance for efficient retrieval. Responsibly handled customer service emails and phone calls, addressing inquiries and resolving issues to ensure high levels of customer satisfaction. Provided guidance on operational processes and assisted with ordering processes during West Marine store calls. Demonstrated exceptional organizational skills in multitasking and maintaining a well-structured and efficient work environment.