Kaelin Johns Email & Phone Number

Cincinnati, Oh, Us

My role consists of helping new clients get onboarded with DonorDrive or giving existing clients a new site refresh. Some key clients I’ve implemented in this role include MD Anderson Cancer Center and Pulmonary Hypertension Association. I’ve lead projects for American Cancer Society, NMDP, Arthritis Foundation, and many more wonderful clients.

Ensuring our clients first experience after becoming part of DonorDrive should always be positive and seamless. I make sure their implementation is smooth from start to finish, acting as the main point of contact for all implementation related questions. A few organizations I’ve successfully implemented include MS Canada, Trek Bike Foundation, Northwestern Memorial Foundation, Gillette Children’s Hospital, Canadian Cancer Society, and San Francisco AIDS Foundation. Some existing clients… Show more Ensuring our clients first experience after becoming part of DonorDrive should always be positive and seamless. I make sure their implementation is smooth from start to finish, acting as the main point of contact for all implementation related questions. A few organizations I’ve successfully implemented include MS Canada, Trek Bike Foundation, Northwestern Memorial Foundation, Gillette Children’s Hospital, Canadian Cancer Society, and San Francisco AIDS Foundation. Some existing clients may want a site refresh or thought of a new custom tool they could use to help motivate their fundraisers more - I lead these projects from start to finish as well. Assigning out weekly tasks to designers, front end developers, and quality assurance analysts to guarantee client projects are completed efficiently and on time is done by leading a weekly meeting to confirm everyone is on the same page. Show less

Cincinnati, Ohio, United States

Helping clients succeed and understand our product is still a huge part of my role. I'm now part of the Implementations/Project Team at DonorDrive. Throughout my years at DonorDrive, I've grown a lot in this company, proving how valuable of an employee I am.I am the lead Client Success representative for new product projects, onboard clients by setting up their sites, payment gateways, and completing domain changes. I solely write and manage our DonorDrive Knowledge Base, which is full… Show more Helping clients succeed and understand our product is still a huge part of my role. I'm now part of the Implementations/Project Team at DonorDrive. Throughout my years at DonorDrive, I've grown a lot in this company, proving how valuable of an employee I am.I am the lead Client Success representative for new product projects, onboard clients by setting up their sites, payment gateways, and completing domain changes. I solely write and manage our DonorDrive Knowledge Base, which is full of articles and tutorials to help our clients understand the DonorDrive product further. Show less

Cincinnati, Ohio

While helping our clients is still a big part of my role, I’ve expanded my responsibilities into different areas that involve other departments of the company. I assist with setting up new client sites, getting clients on-boarded with Facebook Fundraisers for DonorDrive, implement payment gateways, and configure domain changes. Our clients still play a huge part of my role and I’m super grateful for every single one of them but now I get to help our new clients get on-boarded even more… Show more While helping our clients is still a big part of my role, I’ve expanded my responsibilities into different areas that involve other departments of the company. I assist with setting up new client sites, getting clients on-boarded with Facebook Fundraisers for DonorDrive, implement payment gateways, and configure domain changes. Our clients still play a huge part of my role and I’m super grateful for every single one of them but now I get to help our new clients get on-boarded even more to assist with their success. Show less

Cincinnati, Ohio

At DonorDrive, building relationships with our clients is key. I ensure all of our clients are being given the best support that they deserve. Every day that I walk into work, I provide consistent and efficient support to all of our clients. My daily schedule consists of resolving clients issues via phone, email, and live chat. I also assist with on-boarding new clients by providing in-depth DonorDrive trainings. DonorDrive is changing the way of online fundraising, and I'm proud to be… Show more At DonorDrive, building relationships with our clients is key. I ensure all of our clients are being given the best support that they deserve. Every day that I walk into work, I provide consistent and efficient support to all of our clients. My daily schedule consists of resolving clients issues via phone, email, and live chat. I also assist with on-boarding new clients by providing in-depth DonorDrive trainings. DonorDrive is changing the way of online fundraising, and I'm proud to be part of such a wonderful company. Show less

Cincinnati Area, Ky

You're probably wondering... Well she was an intern, and shortly became the Marketing Assistant? That's right. Three months after being an intern with Journey Marketing & Design, my hard work really paid off and I was promoted. This promotion meant more responsibilities and more ideas to be generated. I started to become more involved with other clients. Dunkin' Donuts was still my primary focus, but my secondary focus became Colonel De Herbs & Spices. While my tertiary focus was… Show more You're probably wondering... Well she was an intern, and shortly became the Marketing Assistant? That's right. Three months after being an intern with Journey Marketing & Design, my hard work really paid off and I was promoted. This promotion meant more responsibilities and more ideas to be generated. I started to become more involved with other clients. Dunkin' Donuts was still my primary focus, but my secondary focus became Colonel De Herbs & Spices. While my tertiary focus was Weather Oar Knot and Hagedorn Appliances. I began to really increase customer engagement through our social media channels by relating the posts on a personal level, while also reaching customers on a broader spectrum. I wanted to create a connection between the customer and our products through pictures, because photography is a great way to do this. I started to attend events for Colonel De, which were mostly the cooking classes that were offered to get customers more knowledgable about different products they had. These classes ranged from Spices 101 to Seafood 101 to Crockpot Cooking. They were really all about getting the Colonel to talk about something his is passionate about - cooking, spices, and his customers. I learned a lot through this position that small companies have a lot of power. There is a lot to learn out there, and I increased my marketing knowledge with real hands-on experience. Show less

Cincinnati Area, Ky

Let's start this off by saying I was not another "intern" that went around and got everyone coffee. I actually learned a lot through this experience, that will be beneficial to any company in the future. Through my position as an intern, my main focus was on one client - Dunkin' Donuts. I attended events with our mascot, Sprinkles, promoting our brand and company as a whole. I promoted products, handed out lots of free donut coupons, and taught people a little about Dunkin' that they… Show more Let's start this off by saying I was not another "intern" that went around and got everyone coffee. I actually learned a lot through this experience, that will be beneficial to any company in the future. Through my position as an intern, my main focus was on one client - Dunkin' Donuts. I attended events with our mascot, Sprinkles, promoting our brand and company as a whole. I promoted products, handed out lots of free donut coupons, and taught people a little about Dunkin' that they may have not known. Let me just say that whenever Sprinkles was around, so were lots of people that wanted to take tons and tons of photos. This was definitely a fun part of my time as an intern. People love mascots. I felt great to be a part of something that people loved. It was great capturing moments of people interacting with the mascot to really bring happiness and positivity to the Dunkin' brand. While I attended a lot of events, I also provided photography services in a variety of areas. Mostly, I photographed new products that were either limited time offerings that had been around before or something completely new like the Dirt Cup Donut (a chocolate donut with Oreo crumbs and a gummy worm on top). I always made sure the product pictures were relatable and attainable for our followers.Through this position, I learned two important things. 1) Having a big, giant donut mascot walking around brings a lot of positivity and smiles to your brand. 2) Marketing involves a lot of broad aspects. Event attending is a pretty important way to bring positive associations to your brand. Show less

Cincinnati, Ohio

Working at Mackie Quality Meats was one of the best things I've ever done. I absolutely loved this experience I had. This job was more than just a job. It taught me so many different things - from knowing what cut of meat a specific customer likes to dealing with unique orders. I was able to do it all. I created relationships with multiple customers resulting in repeat business. These relationships really helped with our WOM marketing because so many of my customers loved how I serviced… Show more Working at Mackie Quality Meats was one of the best things I've ever done. I absolutely loved this experience I had. This job was more than just a job. It taught me so many different things - from knowing what cut of meat a specific customer likes to dealing with unique orders. I was able to do it all. I created relationships with multiple customers resulting in repeat business. These relationships really helped with our WOM marketing because so many of my customers loved how I serviced them, so they told their friends, and so on. This experience was great. Having almost four years of customer service experience definitely helped me learn how to stay calm in tough situations, make sure customers needs were always met, and learn how to really talk to different kinds of people. Show less

Cincinnati, Ohio

Bachelor Of Business Administration (Bba), Marketing, 3.9 Gpa

Study Abroad: Doing Business In Mexico, A

I studied abroad for one week in Querétaro, Mexico. This was such an amazing experience and I would do it again in a heartbeat. I got.

Education record

Education record