Kael Au-Carroll Email & Phone Number

Coleraine, Northern Ireland, United Kingdom

Coleraine, Northern Ireland, United Kingdom

Waterloo, London, Uk

Selected from head office to help prep and execute the first ever full Popup shop for Not On The High Street. Helped to train staff and create a “brand bible” for reference on the floor with the aim to promote higher sales. Integral team member during creating and organising the stockroom. Worked on the floor promoting our values as a company as well as helping to make sales in store as well as online.

London, United Kingdom

Maintain the floor as shift leader, making sure tasks are prioritised and agents are reaching targetsFirst point of contact for agents for questions, complicated cases and escalations with customers Customer Service department liaison for Partner Team which manages and supports our partners to keep developing their store fronts to create a culture of loyal shoppers and partners with a positive experience Contacting customers via phone, email and live chat, communicating with partners, placing orders and operating various functions and features of the website Process refunds through CMS, Adyen and PayPal, track and change orders on request, communicate relevant information about orders via the CMS through ‘Support’ and ‘Enquiries’ Maintain strong relationships with partners and customers by acting as a liaison between the twoRepresent NOTHS in a professional manner though daily communication with customers and partners

London, United Kingdom

Acted as co-manager in lieu of acting manager including creating rotas, motivating our team and communicating effectively with head office Merchandised and replenished stock on the shop floor and in window displays according to head office delegations Organized, managed time and prioritized tasks while managing customers needs Carried out opening and closing duties Daily delegation of jobs to staff Drove sales and analyzed KPI data to reach daily targets and improve on last years profits

Third And Hollywood

Customer service based position Multi-tasking and attention to detail were essential Time management POS skills Teamwork Communication Trained new team members Set up and served/bartended during special events in the private event space Took reservations and made sure time standards were maintained Coordinated with the head chef and pastry chef to get several courses to tables on time

Columbus, Ohio Area

Managed social media accounts Organised deliveries, researched products and priced new stock Administrative duties including answering emails, phone calls and putting together shipping quotes Designed displays and merchandised 10,000 square foot warehouse along with managerCreated in-store tutorials to inspire customers Product development Collaborated with designers/homeowners on interior designs

Columbus, Ohio Area

Customer service and sales Cultivated relationships with customers Ordered and priced merchandise Created inventories and priced products  Designed seasonal window displays  Managed social media accounts and online mailing list for customers  Created ads for local papers and magazines  Set up for events such as our bi-annual open houses and sidewalk sale

Customer service and Sales Designed seasonal window displays Managed and created seasonal promotional emails for customers Cultivated relationships with customers and artists Worked during special event shopping nights Coordinated private art lessons Maintained owners schedule

Columbus, Ohio Area

In charge of the day to day operation of the cafe. Helping customers and providing excellent customer service.

Taking photographs at holiday events to include on websites and in promotional materials.

In charge of the campers and counselors in the division. Maintaining the daily schedule, getting campers to activities on time and making sure counselors are at their designated activities. Running evening activities for girls' side for all ages.

Day camp Group Leader for youngest campers ages 5-6. In charge of creating and instructing daily activities for campers. Maintaining the safety of the children at all times and interact with other staff members and parents of children. Maintaining positive relationships between staff, campers and parents.

Cashier for store on campus. Rotate stock and keep track of inventory in stock rooms. Participated in monthly inventory count and quarterly shipment. Help customers find products that they need and create displays to advertise sales and promotions. Take orders for food and make sure that the correct orders are delivered to the correct patrons.