Calvin Chow Email & Phone Number

Singapore

Singapore

• Monitoring of networks, services and system of the properties.• Manage ticket queue (Salesforce), take ownership, assign ticket to NOC engineer and responsibility of queries, issues and problems assigned.• Provide updates in relation to products, system upgrade, task assignment to NOC engineer and review individual performance.• Meeting with the client on monthly basis to review the delivery of service, provide incident report on major incidents and provide update on product new release.• Escalate issues and involves expert if necessary.• Conduct regular preventive maintenance on the IP network.• Support the expansion, upgrades and roll-outs of new network infrastructure involving hardware such as routers and switches, wireless controllers, associated software, network monitoring(Nagios, Solarwinds) and management systems.• Configuration of different equipment (switches, routers, firewall, controllers, wireless AP, etc. (HP, SMC, Cisco, wireless devices, Allied Telesis, Ruckus, Meru, etc.).• Administrating skills in managing, creating access and Firewall rules as well as Database (SQL).• Experience and competency at using and administering Linux/Unix/OS X operating systems. • Handle escalations from Operation team and provide Tier III support on technology and troubleshooting.• ITIL Process Knowledge (problem and incident management, change management). • Able to perform other duties when needed and required.• Excellent interpersonal communication and customer service skills.• Experience of data telecommunications products.• Self-discipline, motivated and team player.• Handle office equipment such as router connecting to subscribe lease line, PABX system (asterisk), etc.

Singapore

• Monitoring of networks, services and system of the properties.• Manage ticket queue (Salesforce), take ownership and responsibility of queries, issues and problems assigned.• Escalate issues and involves expert if necessary.• Conduct regular preventive maintenance on the IP network.• Support the expansion, upgrades and roll-outs of new network infrastructure involving hardware such as routers and switches, wireless controllers, associated software, network monitoring(Nagios, Solarwinds) and management systems.• Configuration of different equipment (switches, routers, firewall, controllers, wireless AP, etc. (HP, SMC, Cisco, wireless devices, Allied Telesis, Ruckus, Meru, etc.).• Administrating skills in managing, creating access and Firewall rules as well as Database (SQL).• Experience and competency at using and administering Linux/Unix/OS X operating systems. • Handle escalations from Operation team and provide Tier III support on technology and troubleshooting.• ITIL Process Knowledge (problem and incident management, change management). • Able to perform other duties when needed and required.• Excellent interpersonal communication and customer service skills.• Experience of data telecommunications products.• Self-discipline, motivated and team player.

• To monitor the Docomo interTouch network globally using network monitoring system. (1500++ hotel sites across 62 countries)• Incident detection, identification, and diagnosis using industry standard Network Monitoring and Management Tools.• Providing LAN/WAN supporting remotely.• Pro-active analysis and incident management ensuring all faults are resolved within SLA.• Prioritize resources to resolve incidents in appropriate order based on business needs.• Ensure that trouble tickets are regularly updated with meaningful technical analysis.• Commissioning of new properties(Hotels) from the Network Operation perspective.• Work on Incident management, Change management and Problem management to collaborate with various support teams.• Configuring switches, firewalls and NSE (Nomadix Service Engine) gateway.• Administer and support/maintenance of Windows Server NT/00/03/08• Administer and support/maintenance of Linux (E.g Redhat Linux, CentOS, OpenSuse)• Configure Ethernet Switches (E.g Cisco, Huawei, HP).• Deploy patches released by the System Development team to all production servers worldwide.• Maintain accurate records and timely reports on equipment operation and ensure issues are completed.• ITIL Process Knowledge

Federal Territory Of Kuala Lumpur, Malaysia

• To monitor the Inter-Touch network globally using Big Brothers monitoring system. (450++ hotel sites across 45 countries)• Based on a shift work in a 24x7 Network Operation Centre.• Incident detection, identification, and diagnosis using industry standard Network Monitoring and Management Tools.• Providing LAN/WAN supporting remotely.• Administer and support/maintenance of Linux (E.g Redhat Linux, CentOS, OpenSuse)• Configure Ethernet Switches (E.g Cisco, Huawei, HP).• Pro-active analysis and incident management ensuring all faults are resolved within SLA.• Prioritize resources to resolve incidents in appropriate order based on business needs.• Ensure that trouble tickets are regularly updated with meaningful technical analysis.• Assist in identifying new tools that would help to resolve issues or create a smoother and more efficient monitoring process.• Commissioning of new properties(hotels) from the Network Operation perspective.• Manage company relationship with major ISP's and Telco companies worldwide.• Deploy patches released by the System Development team to all production servers worldwide.• Maintain accurate records and timely reports on equipment operation and ensure issues are completed.

Federal Territory Of Kuala Lumpur, Malaysia

• To monitor the Inter-Touch network globally using Big Brother’s monitoring system. (330++ hotel sites across 30 countries)• To provide installation support and enhancement of Inter-Touch’s sites, handle support calls, minimize customer downtime, maintain support database with up-to-date information.• Configure Ethernet Switches (E.g Cisco, Huawei, HP).• Providing LAN/WAN supporting remotely• Administer and support/maintenance of Linux (E.g Redhat Linux, CentOS, OpenSuse)• To provide 3rd level support for any network/server related issues from hotel guests. Work closely with the operation team (on-site engineer, account manager, hotel IT staff) to resolve any guest issues in a timely and effective manner that meets customer needs and expectations.