• Our Mission • Superior fishing through improved, sustainably sourced gear and enhanced understanding of the natural world and how to conserve it.

• Performing detailed analyses and assessments of client requirements to design personalized benefit strategies that maximize offerings while adhering to budgetary constraints.• Partnering closely with HR departments and leadership to craft and execute holistic benefit packages in line with company goals.• Staying proactive by researching evolving industry trends, staying updated on regulatory shifts, and ensuring compliance adherence, offering timely guidance and informed recommendations.

• Resolved customer issues and conflicts by actively listening to their concerns, finding creative solutions, and delivering exceptional service, resulting in increased customer loyalty and retention• Built and maintained strong relationships with customers to ensure their needs are met and expectations are exceeded • Analyzed customer data in Salesforce and Gainsight to identify trends, pain points, and opportunities to improve the customer experience and drive revenue growth

• Loaded, tested, and managed benefit administration system for onboarding and enrollments for all clients• Assisted account executives with health insurance new-client builds, renewals, and audits • Managed our eligibility team process for new hires, terminations, and a wide range of other qualifying event changes

• Loaded, tested, and managed benefit administration system for onboarding and enrollments for all clients• Assisted account executives with health insurance new-client builds, renewals, and audits • Managed our eligibility team process for new hires, terminations, and a wide range of other qualifying event changes

• Provided multi-faceted administrative support to CEO/owner• Posted equipment advertisements on numerous outlets and processed inbound inquiries• Communicated with potential customers to provide information about services and answer product-specific questions

• Managed and serviced a portfolio of more than 30 different clients/companies • Fulfilled various employee needs including payroll, handbooks, workers’ compensation, and health insurance• Provided detail-oriented service to ensure payroll was accurate and timely

• Served as administrative assistant to the president and vice president• Handled 150-person weekly payroll with prevailing wages, new hire onboarding, and administration of health plans• Managed workers’ compensation claim reporting