Kaelyn C. Email & Phone Number

Quality Assurance Supervisor & Nesting Team Lead(Formerly Rally Health)Led a team of 11 agents and completed about 500+ QA evaluations each week to agents who support multiple products (Rally, Real Appeal, One Pass, Complex Medical Conditions and Behavioural Health Claims) through multiple contact channels (Phone Calls, Emails and Chats). We also assisted the new hire training classes by completing mock call scenarios and provided on the spot feedback & QA scores to set them up… Show more Quality Assurance Supervisor & Nesting Team Lead(Formerly Rally Health)Led a team of 11 agents and completed about 500+ QA evaluations each week to agents who support multiple products (Rally, Real Appeal, One Pass, Complex Medical Conditions and Behavioural Health Claims) through multiple contact channels (Phone Calls, Emails and Chats). We also assisted the new hire training classes by completing mock call scenarios and provided on the spot feedback & QA scores to set them up for long term success in the company and maintain positive attrition. We prioritized making sure that agent resources were up to date/accurate to ensure they could efficiently and confidently assist our users.I investigated reviews that were requested for Revisions that were flagged by either the Team Lead or the agent to ensure accurate scoring. Show less

Denver, Co