A result-oriented professional with 11 years of experience in Server installation, manage users on the server, security, and Group Policy, Hardware, Networking, Raid, Technical Support/Troubleshooting and Client Servicing, Systems Administration.Associated with Iron Systems Inc. as Senior System AdministratorProvide Remote/Chat/Voice support to USA/UK/Canada Users. provide support to the FTE who works around the globe. Took the interview of FTE along with project manager. Manage Active Directory & office 365 portal, Add users, reset passwords, given them permission according to policy, add to DL, create groups, etc. Manage Sonicwall firewall, assign the policy, check network, etc. Work on VOIP add users in the nextiva portal, create call groups, manage them, configure IP-Phones for users.install the wired printer, wireless printer, solved email issues related to software & web emails (, Ms outlook, office 365, etc) configuring windows operating systems, application software. Worked on client site as well, help to configure JBOD server (X100), take out SLEDs, & IOM, place the rack at the data center, install the SLEDs & IOM, install the PDUs back on the rack.Ensuring high-quality users experience, elevating users satisfaction.AREAS OF EXPERTISE________________________________________ MANAGERIAL Overseeing installation & configuration of OS, Servers, DHCP Server, DNS Server, application software under multi-platform operating systems, deployment of client’s wireless network, Hardware issues etc. Interacting with the users/clients to talk about the problems and request regarding the complex system issues.FUNCTIONAL Assigning user nodes to various devices installed and networked.Troubleshooting of Windows Server 2008/VM Servers, windows 10/windows 8.1, DNS Server DHCP Server, Managing Users/customer service operations for rendering and achieving quality services. Resolving users/customer complaints on technical issues on time.