Night Manager
CurrentKey Responsibilities:1. Provide high quality customer service with special requests such as wake-up calls, booking a taxi and setting up sofa/rollaway if required and charges processed accordingly2. Assist/Resolve customer queries and complaints3. Process credit, debit, and cash payments for check-in and check-out4. Assist in guest room service5. Processing end of day, ensuring all transactions are accurate and providing reports for the Hotelmanager for reviewing.6. Reporting to FOM / GM for any discrepancies in the night audit reports7. Ensuring that the room rates are processed correctly and make adjustments if necessary.8. Reporting and following with HOD for any incidents during the night shift