Client experience enthusiast. Experience in customer service, partner relations, loyalty & rewards programs, project management & digital marketing. Digital junky in the financial services industry. One Young World Ambassador. Passionate about giving back & the empowerment of the previously disadvantaged.
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Co-Founder And CeoMatricliveCape Town, Wc, Za -
Co-Founder & CeoMatriclive Sep 2023 - PresentSouth Africa -
Co-Founder & CooMatriclive Feb 2020 - Sep 2023South AfricaCo-Founder of Matriclive, an e-learning platform catering for highschool learners. In charge of the strategic growth & operations of the business. -
FounderThe Cync Group Pty Ltd Feb 2018 - PresentJohannesburg Area, South AfricaCynC is a digital platform that intends to give likeminded individuals across the country access to each other. The common interests are highly defined and pertain to the constructive aspects of the users' lives.The mission is straight forward, we are creating a holistic digital solution to achieving a connected & collaborative society. -
One Young World AmbassadorOne Young World Oct 2016 - PresentOne Young World was founded in 2009 by David Jones and Kate Robertson. It is a UK-based charity that gathers together the brightest young leaders from around the world, empowering them to make lasting connections to create positive change. It stages an annual Summit where the most valuable young talent from global and national companies, NGOs, universities and other forward-thinking organisations are joined by world leaders, acting as the One Young World Counsellors. At the Summit, delegates debate, formulate and share innovative solutions for the pressing issues the world faces.At past Summits delegates were joined by a line-up of Counsellors that included Archbishop Emeritus Desmond Tutu, Sir Bob Geldof, Kofi Annan, Sir Richard Branson, Professor Muhammad Yunus, Jamie Oliver, Jack Dorsey and Arianna Huffington. Click here to find out more about past Counsellors.After each Summit, the delegates, who are then known as One Young World Ambassadors, work on their own initiatives or lend the power of the One Young World network to those initiatives already in existence. Of those in employment, many return to their companies and set about creating change from within, energising their corporate environment. -
Project CoordinatorGood Deeds Foundation May 2014 - PresentJohannesburg Area, South AfricaGood Deeds Foundation is a Non Profit Organization which I am part of with fellow young professionals. Our aim is to give back and promote prosperity within the disadvantaged youth in our nation. We have made small yet significant strides in our quest to reaching our primary objectives and recently got a corporate donation as well. Our motto is simple "Be a Blessing"
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Wealth & Investment Marketing Project & Digital Brand ManagerInvestec Nov 2018 - Jun 2023SandtonSupport & Manage digital marketing campaigns. Utilize a range of techniques including paid search, SEO and PPC. Overseeing the social media strategy for Investec Wealth & Investment in relation to and in partnership with other BU’s. Managing online W&I positioning, thought leadership and campaign activities to raise brand awareness to deliver relevant leads for the business. -
Wealth & Investment Marketing Project ManagerInvestec Dec 2017 - Oct 2018Johannesburg Area, South AfricaEnsuring projects are delivered on time, in the right Investec (W&I) way, and importantly taking the right people along the journey.Lobbying ideas into the system. -
Investec Rewards ConsultantInvestec Oct 2015 - Nov 2017SandtonExternal Stakeholders: Relationship Management with Vendors/partnersLiaising with partners to ensure efficient and timeous SLA’sAssisting partners to afford the great client experienceSupport and drive the Investec business core valuesEffective communication regarding change- technical, process and/or peopleFacilitate monthly vendor meetingsAnalysis and review of dashboards and statsHighly effective communication skills regarding query resolution, expectations and accurate updated reconciliationsAdministration for loading of campaigns, monitoring thresholds of redemptions accurate reportingClient centric approach for both internal and external partners Effective Resolution of Queries within the SLA with vendorsMonitoring of receipt and upload of redemption and rebate files Partnering with MarketingInternal stakeholders:Continuous and prompt support offeredSupport for all queries and requests regarding Loyalty offeringsTake ownership and accountability for tasks and activitiesDemonstrate effective self-management in terms of planning and prioritisingUAT testing and preparing of Business Specifications for system enhancementsConstant process evaluations in line with continuous improvement and streamlining key processesInform relevant parties in the event of tasks or deadlines not met and provide appropriate resolution and anticipated timelines for completionMonthly Reconciliations (Financial) Resolve queries on RADARFile documents for Audit purposes Monthly invoice checks and Payments -
Broker Relationship ManagerDiscovery Holdings Jun 2010 - Sep 2015Johannesburg Area, South AfricaAssist with the set up and implementation of a new Servicing Team specific to Broker servicing requirementsManage a portfolio of Discovery Franchises (DFC / DCS / Discovery Direct)Build Strong relationships with Business Executives, Office Managers and Financial Advisors affiliated to these FranchisesResolution of escalated enquiriesConduct weekly follow ups with initiators on respective casesContinuously educate Franchise staff on the Vitality product and processesPrepare, compile and forward monthly reports on all work received from respective Franchises during the monthResolution, error trending and root cause analysis of service and process failures when encountered
Kagisho Masae Education Details
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Complete -
Digital Strategies For Business: Leading The Next Generation Enterprise -
Certificate - Behavioral Economics In Action -
Cfa InstituteInvestment Foundations Program -
Financial Planning InstituteRegulatory Exam - Re5 -
Milpark Business SchoolFinance, General
Frequently Asked Questions about Kagisho Masae
What company does Kagisho Masae work for?
Kagisho Masae works for Matriclive
What is Kagisho Masae's role at the current company?
Kagisho Masae's current role is Co-Founder and CEO.
What schools did Kagisho Masae attend?
Kagisho Masae attended Harvard Business School Online, Columbia Business School, University Of Toronto, Cfa Institute, Financial Planning Institute, Milpark Business School.
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