Kagisho Masae

Kagisho Masae Email and Phone Number

Co-Founder and CEO @ Matriclive
Cape Town, WC, ZA
Kagisho Masae's Location
Cape Town, Western Cape, South Africa, South Africa
About Kagisho Masae

Client experience enthusiast. Experience in customer service, partner relations, loyalty & rewards programs, project management & digital marketing. Digital junky in the financial services industry. One Young World Ambassador. Passionate about giving back & the empowerment of the previously disadvantaged.

Kagisho Masae's Current Company Details
Matriclive

Matriclive

View
Co-Founder and CEO
Cape Town, WC, ZA
Website:
matriclive.com
Employees:
2
Kagisho Masae Work Experience Details
  • Matriclive
    Co-Founder And Ceo
    Matriclive
    Cape Town, Wc, Za
  • Matriclive
    Co-Founder & Ceo
    Matriclive Sep 2023 - Present
    South Africa
  • Matriclive
    Co-Founder & Coo
    Matriclive Feb 2020 - Sep 2023
    South Africa
    Co-Founder of Matriclive, an e-learning platform catering for highschool learners. In charge of the strategic growth & operations of the business.
  • The Cync Group Pty Ltd
    Founder
    The Cync Group Pty Ltd Feb 2018 - Present
    Johannesburg Area, South Africa
    CynC is a digital platform that intends to give likeminded individuals across the country access to each other. The common interests are highly defined and pertain to the constructive aspects of the users' lives.The mission is straight forward, we are creating a holistic digital solution to achieving a connected & collaborative society.
  • One Young World
    One Young World Ambassador
    One Young World Oct 2016 - Present
    One Young World was founded in 2009 by David Jones and Kate Robertson. It is a UK-based charity that gathers together the brightest young leaders from around the world, empowering them to make lasting connections to create positive change. It stages an annual Summit where the most valuable young talent from global and national companies, NGOs, universities and other forward-thinking organisations are joined by world leaders, acting as the One Young World Counsellors. At the Summit, delegates debate, formulate and share innovative solutions for the pressing issues the world faces.At past Summits delegates were joined by a line-up of Counsellors that included Archbishop Emeritus Desmond Tutu, Sir Bob Geldof, Kofi Annan, Sir Richard Branson, Professor Muhammad Yunus, Jamie Oliver, Jack Dorsey and Arianna Huffington. Click here to find out more about past Counsellors.After each Summit, the delegates, who are then known as One Young World Ambassadors, work on their own initiatives or lend the power of the One Young World network to those initiatives already in existence. Of those in employment, many return to their companies and set about creating change from within, energising their corporate environment.
  • Good Deeds Foundation
    Project Coordinator
    Good Deeds Foundation May 2014 - Present
    Johannesburg Area, South Africa
    Good Deeds Foundation is a Non Profit Organization which I am part of with fellow young professionals. Our aim is to give back and promote prosperity within the disadvantaged youth in our nation. We have made small yet significant strides in our quest to reaching our primary objectives and recently got a corporate donation as well. Our motto is simple "Be a Blessing"
  • Investec
    Wealth & Investment Marketing Project & Digital Brand Manager
    Investec Nov 2018 - Jun 2023
    Sandton
    Support & Manage digital marketing campaigns. Utilize a range of techniques including paid search, SEO and PPC. Overseeing the social media strategy for Investec Wealth & Investment in relation to and in partnership with other BU’s. Managing online W&I positioning, thought leadership and campaign activities to raise brand awareness to deliver relevant leads for the business.
  • Investec
    Wealth & Investment Marketing Project Manager
    Investec Dec 2017 - Oct 2018
    Johannesburg Area, South Africa
    Ensuring projects are delivered on time, in the right Investec (W&I) way, and importantly taking the right people along the journey.Lobbying ideas into the system.
  • Investec
    Investec Rewards Consultant
    Investec Oct 2015 - Nov 2017
    Sandton
    External Stakeholders: Relationship Management with Vendors/partnersLiaising with partners to ensure efficient and timeous SLA’sAssisting partners to afford the great client experienceSupport and drive the Investec business core valuesEffective communication regarding change- technical, process and/or peopleFacilitate monthly vendor meetingsAnalysis and review of dashboards and statsHighly effective communication skills regarding query resolution, expectations and accurate updated reconciliationsAdministration for loading of campaigns, monitoring thresholds of redemptions accurate reportingClient centric approach for both internal and external partners Effective Resolution of Queries within the SLA with vendorsMonitoring of receipt and upload of redemption and rebate files Partnering with MarketingInternal stakeholders:Continuous and prompt support offeredSupport for all queries and requests regarding Loyalty offeringsTake ownership and accountability for tasks and activitiesDemonstrate effective self-management in terms of planning and prioritisingUAT testing and preparing of Business Specifications for system enhancementsConstant process evaluations in line with continuous improvement and streamlining key processesInform relevant parties in the event of tasks or deadlines not met and provide appropriate resolution and anticipated timelines for completionMonthly Reconciliations (Financial) Resolve queries on RADARFile documents for Audit purposes Monthly invoice checks and Payments
  • Discovery Holdings
    Broker Relationship Manager
    Discovery Holdings Jun 2010 - Sep 2015
    Johannesburg Area, South Africa
    Assist with the set up and implementation of a new Servicing Team specific to Broker servicing requirementsManage a portfolio of Discovery Franchises (DFC / DCS / Discovery Direct)Build Strong relationships with Business Executives, Office Managers and Financial Advisors affiliated to these FranchisesResolution of escalated enquiriesConduct weekly follow ups with initiators on respective casesContinuously educate Franchise staff on the Vitality product and processesPrepare, compile and forward monthly reports on all work received from respective Franchises during the monthResolution, error trending and root cause analysis of service and process failures when encountered

Kagisho Masae Education Details

Frequently Asked Questions about Kagisho Masae

What company does Kagisho Masae work for?

Kagisho Masae works for Matriclive

What is Kagisho Masae's role at the current company?

Kagisho Masae's current role is Co-Founder and CEO.

What schools did Kagisho Masae attend?

Kagisho Masae attended Harvard Business School Online, Columbia Business School, University Of Toronto, Cfa Institute, Financial Planning Institute, Milpark Business School.

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