 Responsible for the daily managing of staff and the assigning of duties. Analysing store sales figures. Developing, researching, and implementing marketing strategies. Managing and addressing shrinkage and stock loss. Maintaining accurate records of all sales, and activity reports. Supporting store personnel in resolving customer service issues/complaints. Coaching and mentoring retail employees.

 Manage store employees, including customer service employees and cashiers. Ensure that all customers who visit stores for any reason and for any product or service receive quality service. Respond to customer inquiries and complaints in a timely and professional manner. Assisting in the establishment of customer relationships Ensuring that the store runs smoothly and to high standards every day