Katie Haynes, Pmp Email & Phone Number

Remote

• Manage programs and activities in accordance with the mission and goals of the organization and a variety of government customers
• Provide business development assistance to support the strategic direction of the organization
• Create and manage long-term goals
• Continuously assess program processes and identify areas for improvement
• Ensure goals are met in areas including customer satisfaction, safety, quality and team member performance
• Identify, implement and manage changes and solutions to ensure organizational and program goals are achieved

United States / Remote

• Program Manager (November 2018 to Present)
• Collaborate with cross-functional teams, various levels of leadership internally and with the customer to provide the services needed ensure delivery of products within company and customer goals, identified schedules.
• Maintain both company and client standards of quality, conduct and performance in a production focused environment
• Identify and mitigate program risks
• Support human resources goals by interviewing candidates, monitor employee utilization and provide training feedback to employees
• Assist in the preparation of proposals in response to bids, identify new opportunities and participate in other business development activities

Remote

• Provided oversight and guidance in the areas of human resources, security, policies and contracts
• Established and upheld company policies
• Monitored government contract and program requirements and ensured compliance
• Directed the performance management of staff assigned to program objectives and deliverables
• Facilitated customer relationships while engaging in opportunities to expand business
• Monitored and tracked metrics and funding for programs

Boyers, PA

• Provided positive results and compliance with deliverables to our client in a secure, production focused environment
• Collaborated internally to ensure Service Contract Act (SCA) requirements were met
• Ensured master plans and schedules were followed, developed solutions to program challenges, and directed others for successful completion of projects within customer and program requirements
• Collaborated with all levels of leadership, Operations, Program Support, and the client to facilitate overall program success
• Mentored managers and employees by providing developmental opportunities and constructive feedback
• Developed and implemented the Integrity Assurance Plan, policies, procedures and practices

Remote

• Managed multiple programs in the fields of healthcare fraud, investigations and compliance
• Ensured deliverables were met on time while adhering to customer requirements
• Prepared and presented Program Management Reviews (PMR) to the executive leadership team in which contract status, updates and financials were analyzed and discussed
• Analyzed costs and adjusted where possible to maximize profitability
• Interfaced with government and non – government personnel at all levels to ensure compliance with contract and program requirements
• Addressed client concerns regarding service, deliverables and billing in a timely manner

VA Beach / Remote

• Managed a large-scale credentialing program and program support contracts
• Primary point of contact for the Customers’ Program Management Offices to maintain regular communications, discuss employee performance, assess current workload and staff planning
• Monitored task performance and oversee and manage all aspects of the contractual effort
• Successfully met the staffing/recruiting and contractual obligations of locations nationwide
• Submitted reports on a regular basis relating to contract requirements and milestones
• Tracked and monitored funding; requested modifications as needed

• Provide HR consultation, services and support to business unit management and employees
• Address and monitor employee relations issues using progressive discipline
• Demonstrate a broad understanding of internal business partner’s business strategy, along with the integration of corporate strategy, participate in business unit’s senior management meetings
• Facilitate and participate in bi-weekly and monthly HR meetings

Annandale, VA

Alexandria, Virginia

Reston, VA

In December 2001, Cable & Wireless outsourced their global HR function to Accenture HR Services. I accepted a position with Accenture HR Services and transferred with the outsourced function. In May 2003, Cable & Wireless insourced HR duties previously handled by Accenture HR Services back in – house. I in turn accepted an HRIS Administrator 2 position.