Kh L. Email & Phone Number

Singapore

Singapore

• Led digital unit in optimizing Inflight Services processes & strategized IT roadmap to achieve departmental goals• Headed Agile tribe, comprising of 4 products spanning across Inflight Food & Beverage, Planning & Operations• Divisional budget manager, responsible for annual capital & operating budget • Led a team of 6 in the administration of Inflight F&B policies, spearheading menu and dish image programs, and ensuring seamless execution from concept to delivery.• Oversaw a team of 3 in office administration across HR, Finance, and IT support, enhancing operational efficiency and streamlining functional processes.• Contributed to success of key projects

Singapore

• Agile PSPO of multi-million KrisFlyer CRM System & Loyalty Service Layer, with 2 squads of 15-20 developers• Led hybrid IT vendor team in supporting KrisFlyer day-to-day operations• Delivered IT initiatives that improve KrisFlyer's value proposition & drive online self-service• Formulated annual IT work plan & tracked materialization• Administered annual IT budget of approximately $10M • Directed offshore vendors in filing of redemption fares• Mentored junior staff/interns, oversaw testing team’s work assignment & deliverables

Singapore

• Drove Workforce IT taskforce in executing strategic initiatives to improve workforce productivity, mobility, & collaboration• Contributed to efficiency of off-cycle payroll, ensuring payment of claims, bonuses & wage supplements• Improved staff engagement by deploying Information Systems at high-traffic locations for staff communications• Automated duty travel claims process from hardcopy receipts to online submission• Reviewed HR process at overseas stations for optimization• Documented system manuals

Singapore

• Collaborated with both internal & external stakeholders in translating business goals into functional requirements• Initiated product changes through technology team & ensure all business requirements are understood & met• Guided business units through the entire Software Development Life Cycle, project governance & project status reporting• Orchestrated business process re-engineering, business risk & change management activities• Developed business IT roadmap, identified gaps & opportunities, & devised annual IT Plan, together with business units• Directed testing of developed products, in meeting the desired business outcomes & quality of deliverables

Singapore

• Improved IT Service Desk performance through SLA monitoring, execution of service improvement plans & ensuring that all operational issues are addressed promptly• Provided end user support, conducted user training, & led all change management/communications for new tools/processes• Established good relationship with business units in SIA Group of companies, as their IT point of contact• Recognized for excellent support rendered to 25 C-level executives across SIA Group of companies on their IT/mobility needs• Facilitated IT end user customer satisfaction survey & worked with service provider in executing improvement plans• Delivered IT self-help portal & published IT bulletins to improve IT literacy & promote self service

Singapore

• Facilitated L&S marketing communications budgeting exercise for Asia Pacific• Oversee the distribution of publications to the region• Developed the regional product catalogue with the Chief Engineer• Accessed consumer behaviors towards promotion