Kahiliaulani Soon Email & Phone Number

Laie, Hi, Us

• Led core initiatives at PolyStrong Leadership Foundation to support the mission and vision, resulting in increased program impact.• Organized successful fundraising events and educational programs, fostering community engagement and support.• Managed donor accounts, finances, and statements, ensuring transparency and accountability in financial operations.

Honolulu, Hawaii, United States

Implemented and directed new programming to increase sales in Restaurants.Installed and trained staff on new point of sales systems and back office systems.Increased traffic to restaurants by 20% through tour group contracts.Created new relationships with tour groups and implemented new group packages to help increase restaurant sales.Managed partnerships with hotels to provide a unique room service delivery experience.Analyzed and refined restaurant menus and processes to increase profit margin and to provide fast service for an increase of traffic.Managed graphic design team for four restaurants and helped maintain branding and creating new menus for a better guest experience.

Laie, Hawaii, United States

Spearhead strategic planning and execution of innovative culinary experiences, ensuring alignment with the Polynesian Cultural Center's vision.Introduced new food concepts for concessions, resulting in a 15% increase in sales and a 40% rise in guest capture rate compared to the previous year.Implemented a comprehensive food safety system across the Culinary Division, enhancing monitoring capabilities and ensuring employee accountability.Analyze monthly profit and loss statements for Pounders Restaurant and the Concessions Department, driving informed decision-making.Fostered employee satisfaction within the Culinary Division through targeted initiatives.Delivered exceptional culinary experiences for guests and locals, while providing comprehensive training to ensure consistent service excellence.Delivered exceptional culinary experiences for guests and locals, while providing comprehensive training to ensure consistent service excellence.Orchestrated VIP dining experiences for unique guests, enhancing the center's reputation for hospitality.Directed sales and Marketing efforts at Pounders Restaurant and the Polynesian Cultural Center's concessions venues.Responsible for over 100 employees and ensuring that they trained and have the tools necessary to be successful in their job.

Managed and monitored operations and finances for 25 tenants at the Hukilau Marketplace.Provided comprehensive training to tenants in marketing, accounting, and operations, facilitating business growth.Achieved a 20% increase in Hukilau Marketplace sales in 2018, reaching a total of $15 million, with an 18% increase in 2019.Initiated and organized two major annual events, each drawing over 10,000 attendees, enhancing the marketplace's reputation as a premier destination.Resolved guest complaints promptly and effectively, ensuring high levels of satisfaction.Mentored and trained students and employees to develop future leaders and proficient workers.Created effective advertising campaigns for the Hukilau Marketplace and Pounders Restaurant across various platforms.Achieved a 50% increase in social media followers and a 35% increase in engagement for Pounders Restaurant within six months.Implemented and maintained an online ordering system for Pounders Restaurant, enhancing convenience for customers.Established branding strategies for new tenants, contributing to the marketplace's cohesive identity.Managed the design, production, and installation of all signage for the Polynesian Cultural Center.