Kah Yean Ng Email & Phone Number

• Executed laboratory testing in strict adherence to industry standards, delivering accurate and reliable results
• Led the implementation of Geotester (LIMS), collaborating closely with the management team to align system functionalities with operational needs
• Held a pivotal role as primary point of contact with Geotester support, proactively troubleshooting and resolving technical issues through effective communication
• Developed standard-compliant worksheets, ensuring an intuitive and coherent workflow throughout the testing process
• Prepared risk assessments and Safety Operating Procedures (SOPs) for Point Load Test, Constant Head and Falling Head Permeability tests
• Assisted in new accreditations in terms of procurements, initial set ups, quality control of documentation and worksheet validation

• Laboratory testing on Particle Size Distribution and Plasticity Index
• Produced compaction control reports for field testing
• Assisted team manager with organising workflow of staff
• Worked closely with team leaders to improve work quality in earthworks
• Assigned with developing worksheets for VicRoads accreditation

• Introduced new promotional products to customers
• Active provided help to staff members in need
• Engaged with customers in a professional and friendly manner

Clayton, Victoria, Australia

• Guided students with the onboarding process in a calm and professional manner
• Provided necessary IT support and stayed attentive during supervision to minimise exam pressure on students and ensure smooth running of exam

Monash Clayton Campus

• Served customers and take orders in a friendly and professional manner
• Ensure effective communication between staff and customers for timely and accurate orders
• Provided attentive service and took a proactive approach to ensure sufficient supplies
• Single-handedly served 50 customers during lunch hour due to shortage of staff
• Maintained high quality services and ensure cleanliness at all times

Clayton, Victoria AU

• VIC-JiangSu Biofilter Column Study
• Prepared root samples for distribution analysis in accordance to the safety guidelines of laboratories
• Optimised workflow through constructive feedbacks within team members which increased the efficiency of root scanning processes by 15%
• Demonstrated high level of independence, patience and dedication working on repetitive tasks

Mount Waverley

• Accommodated customers and took orders in different language with a friendly and professional manner
• Communicated customer needs to kitchen staff to ensure specific requests were met
• Carried out systematic payment transactions without any confusion
• Managed phone calls for reservations, takeaways and other enquiries
• Set up service areas prior to opening hours and maintain cleanliness at all times

Selangor, Malaysia

• Reported workflow issues while reviewing baseline program of the MRT stations using Primavera P6 planning software
• Liaised between on-site personnel and relevant admin departments on weekly basis to update the latest situation on site
• Monitored on-site substructure works and expanded technical knowledge and understanding of safety precautions in construction sites

Bachelor Of Engineering (Beng), Civil Engineering

Bachelor Of Engineering (Beng), Civil Engineering

High School, Science Stream

Activities and Societies: Prefectorial Board, Astronomy Society