-Developing product write-ups/descriptions and specifications for Fisher Tools as they expand their online inventory.

I worked for Healthways on the Silversneakers and Prime fitness programs, which are two of the larger health plan benefits offered by various medical insurers nationwide. My primary job was to track participation at multiple sites to ensure that accurate activity reports were given to our clients. I also helped in setting up sites for their initial launch, troubleshooted technical issues, and assisted in resolving any payment or participation issues through data research and analysis. As a result, I have a very strong understanding of how to develop and maintain both internal and external client relationship expectations. In addition, I:Oversaw 850+ locations, supported in 16 statesPartnered with 28 Account Managers to ensure activity reportingDocumented interactions with Senior Advisors, Managers, and various levels of management pertaining to the business relationship of participating locationsCoordinated activity tracking report conversions with Account Managers and Senior AdvisorsTracked swipe upload performance by participating locationWorked with automated reporting sites to correct any errors in their report formattingEnsured all activity was captured for each location prior to activity processing deadlinesWorked with QA to account for any fluctuations/anomalies in monthly participation numbersProduced weekly reports in Excel that dovetailed team performance goals with overall company expectations on service

I was a telesales consultant on over 100 infomercial products, including HerbaLife, Body By Jake, Tony Little’s Gazelle, Magic Bullet, and Bare Escentuals. I informed potential customers of various products, offers, and services available to them, as well as promoting any additional ‘upsell’ items. I was responsible for entering and processing my orders as well.

I handled sales and customer service calls for Nextel Wireless. My responsibilities included informing potential customers of new offers and deals on service plans and cell phones, setting up wireless service plans for individuals and small businesses, and assisting current customers with activations, billing, and any other customer service related issues. I was also a part-time 'mentor', who would assist the managers in helping agents with questions, or escalated calls during down times and new hire orientations.