Kai Jones Email & Phone Number

At LMI, we've honed our expertise over 39 years, specializing in the transformation of litigation processes to boost efficiency and control costs. I take pride in leading a team of legal, medical, and technology professionals who redefine the client experience. We are dedicated to innovation, collaboration, product development, and, most importantly, client satisfaction.In this role, I guide the company’s strategic vision and oversee its implementation in collaboration with and under the direction of the CEO while directing all business activities of the operations of the company, specifically those within the Medical, Record Acquisition, Finance, Human Resources, and Resource Management Divisions. Additionally, I select and support the development of vice presidents, directors, managers, supervisors, and other department leaders and assign responsibility and authority as required to achieve organizational objectives. Determine operating plans and oversee the development of department budgets, including compensation programs, and ensure operating targets are met while monitoring performance with established goals.Establish, monitor, and maintain performance measures related to productivity and quality. Provides ongoing assessment of compliance with performance measures and directs or redirects processes to assure maximum profitability per the current business environment.

In this role, I was responsible for assisting in establishing the strategic direction for the operations of the organization and then developing and implementing long and short-range plans, policies & programs, and overseeing daily activities of all areas of responsibility.Established and continuously evaluated organizational structure or operations divisions, selected and supported the development of directors, managers, supervisors, and other department leaders, and assigned responsibility and authority as required to achieve organizational objectives. Led change management effectively, determined operating plans, and ensured department budgets, including compensation programs and operating targets, were met. Monitored performance with established goals and collaborated with stakeholders to determine threats to and opportunities for the organization.Assessed client requirements and directed activities to ensure products and services met and/or exceeded client expectations. Created measures of performance related to productivity and quality, assessed compliance with performance measures, and directed and/or redirected processes to ensure maximum profitability per the current business environment.

Advance Talent delivers innovative workforce solutions to the legal and medical industries by selecting top talent, providing continuous learning opportunities, and creating exceptional employment relationships. Our vision is to advance the success of individuals, businesses, and communities by creating workforce excellence. In this role, I direct all business activities to ensure profitability and growth while also developing goals, operating plans, procedures, and programs, as well as human capital sourcing, selection, training, and development. Supervise client services and customer satisfaction initiatives and drive strategic goals and objectives while monitoring and overseeing organizational performance. Create customizable solutions for clients' human capital needs in the legal and non-clinical medical support industries.

Cleveland/Akron, Ohio Area

In this role, I created employee development programs and systems to increase employee performance, develop future leaders, and increase employee engagement. Collaborated with the executive team to identify skills gaps and assess training needs; developed training programs, tools, and resources to address organizational development needs. Designed employee engagement initiatives to increase productivity, enhance corporate communications, lower absenteeism, and increase retention. Worked with staff, management, and executive team to foster employee engagement.

Cleveland/Akron, Ohio Area

In this role, I established the structure of teams and oversaw the operations team. Coordinated staffing, delegated tasks and accountabilities, established work schedules, and monitored employee and departmental performance. Identified, implemented, and evaluated process improvement initiatives to increase departmental efficiencies. Contributed to developing company strategic plans to ensure optimal operational effectiveness and customer satisfaction.

Cleveland/Akron, Ohio Area

In this role, I provided oversight to the Medical Division, including the hiring of personnel, facilitation of training, staff feedback and coaching, and overall departmental operations. Created and maintained a departmental intranet site to more effectively manage and deliver information to the remote workforce. Enhanced training efficacy for remote employees, including using enhanced technology tools to create self-service training modules. Provided feedback and coaching to medical division staff to promote engagement and improve performance where possible and facilitated the exiting of staff who could not meet expectations.

In this role, I oversaw scheduling and the accuracy of billable time entries for 150+ remote medical analyst staff throughout the United States who worked on a flexible and as-needed basis—ensured regular communication with remote staff to promote engagement and successful completion of training programs—created a participation-based company wellness program in response to rising medical insurance costs. Recruited for open positions and facilitated new hire orientationResearched and revised policies to ensure compliance with applicable local, state, and federal laws. Handled employee relations issues, including coaching management, counseling employees, managing FMLA, responding to unemployment, and conducting investigations. Developed and facilitated training programs for all employees, including senior management staff.

In this role, I was responsible for attracting, identifying, and onboarding top talent, including crafting compelling job descriptions, sourcing and evaluating candidates, conducting interviews, and ensuring a seamless onboarding process. Maintained compliance with employment laws and regulations, as well as fostered a positive workplace culture.

In this role, I was responsible for recruiting remote staff in a fast-paced and high-volume environment, including interviewing, making offers, conducting new hire orientation, employee relations, maintaining job postings, attending career and college fairs, and other duties.

In this role, I coordinated the recruitment process for the hiring of remote staff to work for LMI throughout the United States, which included sourcing, phone interviewing, testing, selection, extending offers, and attending career and college fairs. Developed relationships with local colleges and universities to ensure an influx of qualified candidates.

In this role, I provided support in various areas within the Human Resources department, including recruitment, benefits administration, personnel records, applicant testing, employment verifications, and reference checks.

Mlrhr (Master Of Labor Relations And Human Resources), Ba

Bachelor Of Arts - Ba