Kai Jing Lee Email and Phone Number

- Responsible for High Net Worth, High Risk and Senior Public Figures(SPF) accounts write up review - Responsible for Know Your Customer profile and Accounts Transactions reviews to ensure compliance regulations and standards are adhered to- Conduct research on account or customer by gathering data from internal systems, internet, liaise with the customer/bankers during periodic reviews in order to analyzing and identifying unusual transaction patterns. - Immediate escalation of suspicious account activity identified.- Ensure follow up, completion and timely closure of cases through AML systems.- Secondary duties including reviews of large cash transactions, prepare and maintain SPF Masterfile and MIS reporting - Perform UAT testing, ad hoc duties, projects when needed

• Specialize in credit cards and ready credit portfolio • Performing debt recovery of hardcore delinquent accounts of which debts are > 180 days past due (DPD) being charge-off from the bank’s balance sheet with the main objective of minimizing Net Credit Loss (NCL) for the bank• Conduct searches as well as information obtained and customers’ payment history to analyze and providing variable solutions to customers for repayment plan and settlement.• Review and justify cases which may lead to litigation proceedings • Assisting for report stamping of secured products such as Bank loans, etc • Mentor to assist new hiresAchievement:• 2015 Credit Elite Winner Award Top performer for recovering the net credit loss (NCL) of the bank

• Carried out human resources management and project management audits with the objective of recommending improvement in the efficiency and effectiveness and savings