Kai Knaak Email and Phone Number

- establishing and maintaining customer relationships and promoting the use of accesso services and products.- maintaining the main contact with customers to discuss and solve problems within projects- responsible for the end-to-end service experience for assigned customers and ultimately the customer's overall satisfaction with the service.- manage and maintain the preparation, configuration, loading and testing of products for sale across all customer systems, including online purchases, on-site ticketing needs and purchases via mobile platforms.- onboarding new customers including requirements gathering, user setup, product setup and system training- project management for the further development of existing customers- Proactively managing complex customer issues at a high level, investigating and resolving issues quickly and efficiently- provide all account management including overseeing billing, contract amendments and tracking technical projects- management of products to be sold across all customer systems including online purchases, on-site ticketing and purchases via mobile platforms.

- Accounting entry of incoming and outgoing invoices - Support of monthly, quarterly and yearly financial statements - Definition and maintenance of interfaces and import interface-related data between different systems - Creation of various reports, on daily and weekly basis for the parent company and local management - Monitoring of budgets and forecasts - Pre-season activities, set-up cash register systems and training the cashiers - Coordination and analysis activities - Optimization of existing automated processes - Development and creation of financial and operational reports - Reconciliation of sales tax according to tax rates and validation as well as subsequent advance sales tax return - Viewing applicant documents, conducting job interviews and training new employees - IT department support - Implementation of a business intelligence tool including a new reporting structure - Restructuring of accounts payable including process- Implementation of new Ticketing- & POS-System due to new german tax law- SkiData Handshake Administrator

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