-Studied and memorized over 150 popular and obscure cocktail recipes, dozens of locally crafted beers and wines in order to give quality recommendations to over 150 guests per night. -Coordinated with over 30 other coworkers to maintain a safe environment by regulating alcohol consumption and de-escalating conflict. -Employed upselling techniques that increased revenue of each individual sale by an average of 50%.-Tracked and analyzed popular products and specials through inventory logging, using that information to tailor promotions and specials for future sales. Provide a first class bar service, giving knowledgeable recommendations to customers.

-Provided excellent customer service with a friendly and helpful attitude-Direct client inquiries, resolve conflicts and confirmed appointments with external offices-Provided administrative and clerical support via Microsoft Excel-Provided optimal assistance to the General Manager and handled a variety of tasks.-Served as a helpful assistant to all office staff including the Accountant, Property Manager, Maintenance Manager, and Broker.-Scheduled contractors for HVAC, plumbing, paving, roofing and electrical repairs when needed for 200+ properties

-Onboarded and delivered exceptional client service to 200+ customers per shift during peak times-Managed the point of sales system and entered information in for 50+ customers per hour with zero errors.-Helped train new staff on how to interact with customers and how to use the technical systems-Applied problem solving skills to resolve customer inquiries, disputes and escalate using appropriate channels when necessary-Answered approximately 200 incoming calls daily, utilizing a courteous and professional manner to collect information and identify customer’s needs