- Led enhancement projects for loan origination, collection and receipting and reconciliation system- Managed a PHP and database upgrade project- Involved in the software development life cycle from end to end, starting from user requirements gathering until post deployment support- Composed documents related to the projects such as quotations, user requirement documentation and test script- Assisted team lead to oversee the team's daily operation- Liaised with clients and managed their expectations- Conduct meetings with clients on updates, requirements and more- Managed and resolved production issues raised by clients- Produced weekly reports on daily operations- Conducted training to new joiners