Kailash Ram Vedanayagam Email & Phone Number

Melbourne, VIC, AU

Australia

Melbourne, Victoria, Australia

Australia

Melbourne, Victoria, Australia

Strategy Leadership: Led Customer Success strategies aligned with thecompany's vision, resulting in increased satisfaction and delight amongschools. OKR Implementation Leadership: Orchestrated the successful implementationof quarterly Objectives and Key Results (OKRs) company-wide.Leadership Excellence: Orchestrated high-performing teams by.

Melbourne, Victoria, Australia

EdSmart is about enabling schools to automate routine processes, build community engagement, optimise operations and communication, control and secure data, and create a working model for a more sustainable future. My responsibilities include:1. Oversee and manage Support and Success teams for exceptional customer experiences.2. Drive renewal and upsell.

Melbourne, Victoria, Australia

EdSmart is about enabling schools to automate routine processes, build community engagement, optimise operations and communication, control and secure data, and create a working model for a more sustainable future. My responsibilities include:1. Developed EdSmart Academy, a self-paced e-learning platform to teach users how to use the EdSmart SaaS2. Trained.

Melbourne, Victoria, Australia

-Teaching students to drive-Upselling lesson packages to fit student needs-Identifying pain points and resolving student issues -Assessing student driving ability-Accompanying student for driving test-Organising weekly schedule-Managing business income and expenses

Melbourne, Victoria, Australia

-Managing all ImpactPay clients-Setting up CRM (Salesforce) and procedures to manage clients-Keeping track of client journey and using proactive measures to manage client needs-Maintained and resolved client issues via Intercom-Provided company updates via Mailchimp-Creating FAQ articles and developing Knowledge Base via Confluence-Test New Features.

Melbourne, Australia

Melbourne, Australia