Team Leader Data Analytics [Customer Experience]
Current- FedEx "Bravo Zulu Award" for implementation of TIBCO Spotfire software (2019)- developing a predictive framework for operational performance (2021; TIBCO Spotfire) - CX Analytics (case handling) for regional management (DACH) - individual contributorskill set:- Project mamangement with QDM (FedEx PM Framework incl Agile)- expert knowledge SQL/TSQL, PowerBI, DAX, TIBCO Spotfire, Tableau- ML (Pandas; NumPy; model development with TIBCO Spotfire) Recent / ongoing certifications:- Certificated "COPC HighPerformanceManager" (CustExperienceMgmt; copc.com; Oct 24) - Process Mining (TU/e Eindhoven via Coursera; exam Nov 24)- Linear Regression with R (Duke University via Coursera; exam Dec 24)- FedEx-Certificate "QualityDrivenManagement" (Apprentice; Sep 22)- Basic Agile Master (Ineko institute, University of Cologne; Nov20)- Data Mining Training with RapidMiner (now Altair; 4 days workshop; Sep17)