Kai Welke Email & Phone Number

Cologne Bonn Region

• Empowered a team of 3 Technical Writers at a rapidly scaling company• Championed clear and consistent documentation by implementing a style guide• Qualified and quantified documentation effectiveness and impact by implementing analytics work- flows and running surveys• Streamlined workflows and increased accuracy through automation and enhancements to Algolia’s documentation platform• Elevated quality of Algolia’s API reference by meticulously editing all documentation fields in the OpenAPI specifications• Increased product adoption by restructuring and rewriting documentation for event-driven products• Fostered collaboration by continuously soliciting and integrating feedback from users, customer success, product managers, marketing, and engineers

Frankfurt Am Main, Germany

• Created example-driven guides and sample code for Algolia’s major use cases, such as B2C and B2B ecommerce• Bridged silos by coordinating cross-product documentation efforts• Ensured quality of new content by editing, testing, and proofreading drafts from colleagues

Mannheim, Germany

• Managed all end-user product documentation, including tutorials, context-sensitive help, installation guides, and reference manuals• Redesigned and integrated product documentation for enterprise informatics platform• Conceptualized, wrote, and maintained documentation for a high-impact client project• Managed the support knowledge base, ensuring consistency

Mannheim, Germany

• Provided technical and scientific support for premium products for a global customer base• Reduced support workload by writing and reviewing articles for the support knowledge base• Engineered and wrote documentation for new cloud-based infrastructure-as-a-service product

Nagoya, Aichi, Japan

• Modeled chemical and biologic systems to gain insights into their properties and function

Karlsruhe, Germany

Doctor Rerum Naturalium (~Phd), Computational Chemistry

Diplom-Chemiker (~ M.Sc.), Chemistry