Kai Workman Email & Phone Number

Charlotte, North Carolina Area

Focus in Corporate Security and Building Technologies

Charlotte, Nc

 Working with Procurement Division in setting up the program, setting up an enterprise procurement system to include business analytics, and system administration for the enterprise Served as System Administrator for AlphaMCS health system providing support for approximately 400 provider agencies, 2300 external users, and 200+ internal users for managing both Medicaid and IPRS consumers within Mecklenburg County. Was a key resource in the implementation and data conversion that included requirements gathering, gap analysis, implementation and post-implementation problem resolution Worked with Charlotte-Mecklenburg Police Department-CTS Division in documenting business requirements for replacing a Crime Lab system, gap analysis of proposals received, new and improved process flows for evidence processing, and integration between a new system and existing records of the property control systems Gathered requirements for specifications for forms and reports including interviews, documentation of business processes, facilitating workgroup sessions Analyzed information from workgroup sessions, interviews, and process flows to design system screens in new software, reports, and forms through sign-off of design Produced ad hoc reports for the business units utilizing SQL.  Served as liaison between the BSSA-IT department and business groups in implementing enterprise-wide software upgrades, such as SharePoint, MS Office, MS Windows, server upgrades that include training, impact analysis, testing, and decision making discussions that affect both the department and the Enterprise Consulted with business unit managers in determining process improvement opportunities utilizing new technology to promote those efficiencies, in determining technology budget prioritization and maximizing technology budget dollars, during problem solving meetings to help identify issues and resolutions through information technology Functioned as Training Coordinator/Instructor

 System Development and Design – collaborate with other agencies to develop an automated system or system enhancements, perform testing and implement the final application Network Administrator – consisting of approximately 150 workstations Outlook administration  Administrator for all computer systems’ security for internal systems as well as systems maintained by other local, state and federal agencies Manage, maintain and provide technical support for over 110 employees and all District and Superior Courtrooms Training Coordinator/Instructor – ensure that employees maintain their certificate requirements for regulated computer systems; coordinate training for employees; train employees on basic and intermediate functions; write training documents; write instructional documentation for employees to reference to help eliminate hands-on training Manage/maintain/develop statistical reports from initiating request, requirements gathering through implementation Collaborate with office management and other agencies to develop policy within office as well as with other criminal justice agencies regarding procedures, processes and workflow Procure, configure and install all computer hardware and software involving county, city and state government Design and manage database to track all hardware and software with the agency in order to efficiently request replacement hardware, produce yearly budget requests, and make decisions for deploying new hardware as the budget cuts are determined Office coordinator and liaison of computer systems and new technology Second Level support for workstations Telephone System troubleshooter Coordinate the District Attorney's Office efforts to improve information systems between the State of NC, Mecklenburg County, and City of Charlotte Crisis Management - diagnosing problems quickly with timely resolutions

Coordinate Superior Court cases from Arraignment through TrialCoordinate transportation for inmates housed in the NC Prison System to attend court hearingsPrepare and assist attorneys in extradition mattersPublish Superior Court calendarsMaintain court dates for all police officers within Mecklenburg CountyAssisted in the design of the Officer Court Date applicationActed as Developer of the Court Case Management System

Business Analysis Plus Certification

Six Sigma Green Belt Certification