Kai Bergin Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, North Holland, Netherlands

Strategic AI Advisor and Workshop Facilitator, I work at the intersection of technology and business strategy, helping organizations unlock the potential of AI and ML technologies. With tailored advice, actionable strategies, and bespoke educational workshops, I ensure businesses understand how to leverage AI as a strategic enabler. I provide guidance on risk assessment, aid in navigating AI implementation pitfalls, and foster an organizational understanding of AI/ML beyond just the technical aspects.

Luxembourg

As the Project Lead for the implementation of GitHub Copilot at the European Investment Bank in Luxembourg, I work with in-house development teams as they leverage cutting-edge AI tools effectively. My role involves stakeholder management, where I act as liaison between technical teams, management, and external partners. I provide strategic advice on AI implementations, helping to shape the AI strategy of the development team.

Amsterdam, North Holland, Netherlands

Generative AI development lead@ NBC Universal.Leading initiatives at the crossroad of media and technology. My focus is developing custom applications where Azure Cognitive Services capabilities meet advanced generative AI models. In house engineering, working with full stack AI developers and architects to create on premise solutions for NBC-Universal.

Action - Retail

As a Scrum Master at Action, a leading retail organization in Europe, I am a facilitator for our digital teams, creating an environment conducive to high performance and seamless development. Collaborating with agile teams, I help synergize the efforts of developers, product managers, and business stakeholders. My work primarily focuses on enhancing the Customer Experience and Mobile App teams by transitioning them into end-to-end customer journey teams. This reorganization aims to ensure that every step of the customer's interaction with our brand is smoothly orchestrated, with a constant focus on delivering exceptional value.

Maarsen

As the Product Owner and Operational Manager of the "Automation as a Service" platform, Pleunz, I blended strategic and operational acumen to drive excellence and continuous improvement. Navigating through multiple ISO and NEN audits, I managed the product backlog, oversaw team operations, and maintained a strong commitment to IQMS standards. My approach fostered effective collaboration, leveraging both onsite and remote teams' strengths to establish a unified and productive way of working. In this role, I prioritized seamless orchestration of activities to deliver an outstanding service platform that continually evolved to meet changing market demands.

Amsterdam Area, Netherlands

As a project manager in the Branded Payment Solutions domain, my work involved engagement with Gift Cards and Digital Vouchers. This role saw me collaborating with top-tier brands like RestaurantCadeau, Restaurant Choice, Spa Choice, giftcard.nl, and hawkcommerce, all of which operated on a white-label eCommerce platform HawkCommerce.My responsibilities included:- Project management for major platform migrations and website implementations.- Spearheading product launches.- Implementing innovative payment solutions.- Nurturing partnerships with design agencies and digital marketing professionals.- Optimizing helpdesk and support processes.I also facilitated collaborations with offshore teams, ensuring the seamless integration of various processes. Through these strategic partnerships and project management, I enabled the successful execution of a wide range of initiatives. The experience offered a comprehensive understanding of the nuances of the digital payments ecosystem and equipped me with the skills to manage complex projects while maintaining focus on strategic business outcomes. This role challenged me to continually innovate and adapt, reinforcing my ability to drive digital transformation in an ever-evolving market landscape.

In my capacity as an IT Manager and Interim IT Manager, I have had the opportunity to serve a diverse portfolio of clients across sectors such as government, culture, technology, communication, and health care in The Netherlands. Notably, I fulfilled the role of IT Manager for Human Connection, an organization offering executive coaching, interim management and personal development serviced, focussed on the role and the relationship of the individual within modern organisations. In these roles, I was responsible for overseeing all IT-related operations, ensuring that the infrastructure and systems were aligned with the organizations' strategic objectives. My responsibilities included, but were not limited to:- Managing IT budgets, ensuring resources were optimally allocated and utilized to drive maximum value.- Overseeing vendor management, cultivating strategic relationships, and negotiating contracts to secure the best possible terms and service levels.- Offering strategic advice to the management teams, aiding in the decision-making process concerning technology investments and initiatives.- Participating in organizational change projects, leveraging IT to drive process improvements and operational efficiency.- Leading personal development projects for IT teams, fostering a culture of continuous learning and growth.- A hands on approach to day to day office IT and maintenance. I believe that technology, when managed effectively and combined with a matching organizational culture, can serve as a powerful catalyst for organizational transformation, and I am committed to bringing this perspective to all of my engagements.

Amsterdam, North Holland, Netherlands

In my role as Interim IT Manager for Dutch Culture and SICA, I was entrusted with overseeing office IT, website, and platform management. I provided strategic guidance to management teams and developed technology strategies in close collaboration with the Dutch Ministry of Foreign Affairs and the Ministry of Education, Science, and Culture. During a period of significant change, I successfully navigated multiple mergers, including overseeing the technical integration of several NGOs into a single new organization, amidst a crisis in the cultural sector. In addition, I led the project management for online collaboration platforms that fostered cultural exchange programs between the Netherlands and countries including Brazil, Russia, Turkey, and China. These experiences honed my crisis management skills and further solidified my expertise in driving complex, large-scale IT projects.

Amsterdam, North Holland, Netherlands

As an Implementation Consultant I worked with Ultimo Asset Management software, I worked on complex projects related to rail systems, and bridge and tunnel management in Amsterdam. My role entailed technical project management with a focus on developing a proactive asset management system spanning over 20 years. Furthermore, I served as a Scrum Master, implementing Agile methodologies to streamline processes and boost team performance. This role deepened my expertise in technical project management, strategic implementation, and Agile practices within asset management landscapes

As an IT Manager, I oversaw office IT operations, managed a dedicated tech support team, and provided support for web development projects within a dynamic design agency. This multifaceted role required a keen understanding of diverse IT domains, from office infrastructure to website projects. My responsibilities ensured seamless operations, provided robust tech support, and contributed to the successful completion of various web development initiatives. These experiences solidified my technical proficiency and honed my managerial skills, particularly in the creative agency environment.

As a versatile freelance IT professional, I undertook a broad spectrum of roles and responsibilities, spanning from web development to server management and network infrastructure. My versatility enabled me to provide comprehensive IT solutions tailored to specific client needs. This experience allowed me to hone a wide array of skills and adapt to diverse technical environments.

As a professional bass player and musician, I undertook rigorous studies at esteemed conservatoriums in Perth, Adelaide, and Amsterdam. This required a high level of dedication, discipline, and an unwavering commitment to the craft. Beyond performing, I was actively involved in various facets of the music industry, including music production, touring, and tuition. I also undertook organisational roles, further broadening my understanding of the industry's dynamics. This comprehensive musical journey underscores my dedication to the art and the professionalism I bring to every endeavor.

Certified Scrum Master, Certified Product Owner, Agile, Pass

Diploma Music, Jazz

High School Diploma (University), High School/Secondary Diplomas And Certificates

Certificate Jazz, Bass Guitar, Pass