A team player with strong Leadership & Management skill with Finance & Accounting, Cost control, Communications & Negotiations , Team Development , Marketing & Business Development , Digital Transformation , , Network Security ,Project/Program/portfolio Management , Strategy & Analytics ,Customer and Stakeholder Management , Process and Tools management skill. Operation Management: Rollout, Transmission, Optimization, Subcontractor, Team Organization Establishment, Incident management, QHS, Acceptance, Critical Paths, Project Dependency’s, Procurement, Contract Establishment, SLA, RCA, CSR.Define the Operation strategy, biding Phase, early involvement (Pre-sales and after Sales phase) and establish the automation work flow and IT tools for the middle term development.Sales funnel tracking, Opportunity follow up, solution proposal definition according to customers needed.TOP management reports: (financial and Operation) according to the baseline (Contract pre-sales and after sales) and master plan for different projects, issues tracking, deviation analyze, risk assessment (contingency’s and mitigations plans), SLA follow up, customer interface weekly and monthly meetings with CEO and CXO board.End to End responsible on customer orientation / to fulfill demand/ need. Fulfilled towards the customers for ensuring end to end operational performance according to agreed targetsListen, understand the need of customer and translate to the delivery.Lead operations, financials and their business drivers, Monitor KPI’s for the SLA’s or the contracts.Committed to ON TIME delivery both internal and external.Services Fault Management, Incident Management, Problem Management, MS processes, Disaster Management, MSTOP.Technical team management and fulfilling various phases like Planning and Design, operation and maintenance, expansion, traffic analysis, software upgrading, Testing, preventive actions, corrective maintenance, vendor support on almost all Ericsson network elements in different domains. Planning / Designing LLD validation, deployment, Integration and Acceptance testing of various Ericsson nodes and Services. Live network activities like Major Change, MOP Validation and approving critical activities such as upgrade, License loading and Hardware Expansion etc. Technical and management report presentation as per contractual scope. Service delivery & Quality Assurance.Organize and manage resources and tools and maintain network security. Project management skills (PMP training completed with 35 PDU).
Rktek Villa
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Professional FreelancerRktek Villa Jan 2022 - PresentDhaka, Bangladesh🔵 Graphics Designer | Animator | Video Editor 🔵A dedicated hard-working person with endless effort to make the impossible possible. A Telecommunication Engineer who after working 20 years + in the corporate industry, stepped into the Freelancing world. Knowing the volume of competition of existing experts in the mentioned fields, I still find myself someone who can be the ideal choice for clients who are research-based, process, or result-oriented (based on my experiences earlier). I don’t want to say that my work will be the best or most eye-catching than others, but I can ensure that until the client gets his/her satisfaction, I will not give up on making my work the best / unique/ quality above the expectation with neat and highly professional designs with maximum availability. I have expertise in ➣ Adobe Illustrator➣ Adobe Photoshop➣ Adobe After Effect➣ Adobe Premier Pro➢ Adobe Media Encoder➢ Adobe Audition➣ Filmora And using above software and skills, I will complete below projects ☑️ Logo Design☑️ Business Card Design☑️ Banner Design ☑️ Flayer / Brochure Design☑️ Stationery design☑️ Packaging design☑️ Book Cover Design☑️ Poster Designs☑️ Info-graphic Designs☑️ Envelop & Letterhead Design☑️ T-Shirt Designs☑️ Icon Design☑️ Animations☑️ Video Editing Try me, I will not disappoint you. The difference you will feel that your question or query will not be limited to the project period ONLY but till you are done with all sorts of info you need from me.
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Ict Program DirectorEricsson Nov 2020 - Jan 2021Malaysia• Hiring resources based on the need • Migration plan execution • Call testing and Verification in new E/// MSS and present to customer with data • Emergency response for any anomalies • Baby sitting and report comparison with statistics and performance team -
Mscoo (Managed Service Chief Operating Officer)Ericsson Mar 2018 - Mar 2020Algeria• Plan the delivery of the overall MS Operation and its activities in accordance with customer agreed SLA and E/// rules and process.• Develop new initiatives to support the strategic direction of the organization.• Develop and implement long-term goals and objectives to achieve the successful outcome of the Project.• Develop an annual budget and operating plan to support the Project.• Develop a project evaluation framework to assess the strengths of the project and to identify areas for improvement• Develop funding proposals for the project to ensure the continuous delivery of services.• Ensure that project activities operate within the policies and procedures of E/// standard, comply with all relevant legislation and standards of customer.• Ensure that project activities Develop forms and records to document project activities ( from Site Acquisition till Asbuild document and FAC )
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Head Of Back OfficeEricsson Apr 2014 - Feb 2018Algiers, Algeria• Recruit, interview and select well-qualified resources• Ensure that the project operate within the approved budget, Monitor and approve all budgeted project expenditures• Monitor cash flow projections and report actual cash flow and variance• Manage all project funds according to established accounting policies and procedures• Ensure that all financial records for the project are up to date• Identify and evaluate the risks associated with project activities and take appropriate action to control the risks• Report evaluation findings to the delivery and service Director / COM and recommend changes to enhance the project, as appropriate.• Manage the MS organization of CS Core/ PS Core/ RAN ( 2G+3G+4G)/ Charging System/ Transmission ( Microwave and Fiber)/ MPLS / FMO/ UDC and SBG .• Develop /plan competence development of entire MS team (training / Seminars).
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Head Of OperationsJapan Motors Ghana Jan 2014 - Mar 2014Greater Accra Region, GhanaManager and train team of Japan Motors related to Process and Time managemet Divide Team for Lakeside estate development Property managemet Rental management Training Staff (Game ad Fitness)Security Management -
Head Of Cn Support ( Front And Back Office) For For Vodafone MsHuawei Mar 2010 - Dec 2013Greater Accra Region, Ghana• Acted Key player of VDF MS Transition – Transformation – Hiring and Execution • Managed Core network of VDF (Vodafone GH) operation & maintenance (Huawei manage service module) including for Mobile and Fixed• NEs involves Huawei Msoftx3000, Huawei UMG8900, Huawei NGN SS Softx3000, Huawei IGWs, ALU CNP, ALU SDM ( HLR), ALU local exchanges, ALU remote exchanges, NEAX exchanges, Fetex exchanges and Huawei MSANs.• Recommended and Guided network planning action plan from trend analysis.• Responsible for Team competence build up with local and global training.• Developed Integrity between team members and executed processes tune up• Managed proper escalation for any network fault on time between Tier1 , Tier2 , Tier3 and FE.• Acted as SPOC between Huawei local support team and MS.• Managed network roadmap from weekly project meeting with Vodafone and Huawei• Resource management in terms of PBC and service SLA.• Recognized as most proactive and won best employee award for disaster recovery of extreme natural disaster which destroyed partially the VDF network. -
Sr. Network Support ConsultantMtn Ghana Apr 2008 - Feb 2010Ghana• Mentored local competence development of 44 engrs• MSS in pool O&M & MGW with proxy Rollout• Lead the Integration/expansion of new node (MSS/MGW/APG) by local engrs • Implemented APG Security User right for all MTN employee• Redefined correct IN Trigger table in all MSS/MSC • Implemented USSD call back and correct CAMEL profile in MTN HLRs• Implemented HLR redundancy with HLR huge CAMEL profile redefined for all MTN subs • Done Integration with MGW to CCN and INS.• Implemented NB over IP and MGW AMR compressed in MTN network • Performed SMSC swap from Oksygen to Bharti with local resource only -
Sr. Core Network Support ConsultantCeltel International B.V. Apr 2007 - Mar 2008Libreville, Estuaire Province, Gabon• Done R12 upgrade for all MSS and HLR and R06A upgrade for all BSCs• Actively participated and engaged local engr with ACA loading and other updates/upgrades with project team of Ericsson Gabon.• Done APZ 212 50 & APG C/4 start up and APZ 212 50 swap from 212 40 MSS• Transform Sigtran of SMSC & MGW and APG C/2 and CP 212 40 change • Done full network STS redefined for new counters and object types after R12 upgrade • Performed Disaster recovery of whole Celtel Gabon network ( 72 hrs full outage by flood)• Worked with E/// “Celtel Operational Advisory Team” (COAT) team for the finding and fix for the Celtel network fault as SPOC• Developed and executed big transformation of 2nd line Support organization with complete ownership of on board LOCAL engineers by releasing dependency on Celtel remote T2 team in DRC. • Developed updated O&M process by focusing more on corrective than reactive . -
Service Delivery Manager For Warid TelecommEricsson Feb 2003 - Mar 2007Dhaka, Bangladesh• Acted main technical escalation point from support for WARID MS related to all CSRs and Emergencies• Maintained SLA between ELS and SLS, FTS • Experience on Number Plan Change (NPC) from 10 digit to 11 digit project in Grameen Phone Network/2006.• Active participations in different project work like PRBT expansion and Core network definition, MSC Server and MGW integration, SIGTRAN deployment, new feature integration.• CSR Handling and acted main technical interface towards “Grameen Phone”& “TMIB” from ERICSSON for all problem related CSR meeting. • Deployed APZ 212 50 & APG40 C/4 in new Operator WARID Telecomm and Grameen Phone• Mentor new recruits to ELS engineers and WARID MS Team
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Technical Support EngineerNokia Jul 2002 - Dec 2002Philippines• Worked in installation/integration team .• Worked for customer name “GLOBE” for DT loading of initial start up of MSC/BSC. -
Support EngineerPt&T Feb 2002 - Jun 2002National Capital Region, Philippines• Took 4 months On job training.• The main area of responsibility was path profiling of PSTN From Manila to Davao City
Rajib Kaicer Education Details
Frequently Asked Questions about Rajib Kaicer
What company does Rajib Kaicer work for?
Rajib Kaicer works for Rktek Villa
What is Rajib Kaicer's role at the current company?
Rajib Kaicer's current role is Professional Freelancer ; Program Director, Managed Service Chief Operating Officer, Back Office and Front Office Manager, Incident Manager, Head of Operation ,Customer Delivery Manager, Technical Lead , Integration Engr.
What schools did Rajib Kaicer attend?
Rajib Kaicer attended Lyceum Of The Philippines University, Adamjee Cantonment College, Ispahani Public School And College, Cumilla Cantonment, Cumilla Bangladesh.
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