Sales Coach
Ogden, Utah, United States
Lead a team of agents (22 was the maximum team size I have handled) to meet or exceed sales conversion goals, listen to agents' calls, and ensure that each agent follows specifics procedures, whether it is: following call flow, authenticating a customer, building rapport, meeting QA standards, etc. Take each agent periodically and have them listen to a call and coach them on what they did well, what they could do better, and what they did great at. Assist agents with issues they cannot resolve or cannot figure out themselves. Assist in training new agents not only in call flow and the sales process, but in all POS systems, knowledge bases, Avaya One X, App bar 360, and how to overcome the errors in said systems. Computer knowledge is required, including POS systems, Microsoft Word, Microsoft Excel (and other spreadsheets), and email.